IBM Power Supply 1000VA User Manual

IBM United States Hardware Announcement  
110-210, dated September 28, 2010  
IBM 1000VA and 1500VA LCD Tower UPS options  
available for IBM System x servers  
Table of contents  
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At a glance  
IBM® 1000VA and 1500VA LCD Tower Uninterruptible Power Supply (UPS)  
offerings provide power protection with increased efficiency and simplified power  
management to safeguard high-availability IBM System x® server environments.  
• 1000VA (750 W), and 1500VA (1000 W) tower offerings  
• 95+% energy efficiency across line at 100% load  
• Nine-language graphical Liquid Crystal Display (LCD) which provides intuitive  
management and monitoring capabilities  
• Hot-swappable batteries for maximum uptime, availability, and ease of  
maintenance  
• ABM three-stage charging technology significantly extends battery service life and  
optimizes recharge time  
• Standard intelligent Power Manager Supervisory software to monitor, manage, and  
to gradually shut down the connected load in the event of a power failure  
• Optional Network Management Card (46M4110) for enhanced UPS monitoring and  
control  
• Optional Environmental Monitoring Probe (46M4113) for thermal management  
requirements  
Integration with IBM Systems Director Active Energy ManagerTM (AEM) for single  
pane of glass power and thermal trending analysis and management  
For ordering, contact your IBM representative, an IBM Business Partner, or IBM  
Americas Call Centers at 800-IBM-CALL (Reference: YE001).  
Overview  
In today's high availability server environments, unplanned power outages or line  
quality irregularities can have a considerable financial impact on small, medium, and  
large enterprise businesses. Selecting the right uninterruptible power supply (UPS)  
can efficiently, reliably, and affordably help protect against these potentially costly  
incidents.  
The new power-dense IBM 1000VA and 1500VA LCD Tower UPS offerings provide  
maximum protection, increased efficiency, and simplified power management to  
safeguard small offices or System x distributed tower server environments.  
IBM 5396 UPS tower offerings come in space-efficient 1.0kVA and 1.5kVA tower  
designs. These models are equipped to meet the requirements of your highest  
IBM United States Hardware Announcement 110-210  
IBM is a registered trademark of International Business Machines Corporation  
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• UPS 1000VA and 1500VA LCD Tower UPS - 100 V to 230 V, 10 A to 6.5 A circuit  
(single phase)  
Planned availability date  
October 18, 2010  
Description  
The 1000VA and 1500VA LCD Tower UPS offerings include all the components  
necessary to set up and support System x servers.  
Communications and management  
• Interface port: DB-9 RS-232, and built-in USB  
• Management software included:  
– IBM UPS Management Software  
• Emergency Power Off (EPO): Terminal provided on the UPS where a separate  
external EPO switch can be connected to the UPS  
• Optional Network Management card:  
– Built in Ethernet 100M, and RS232 Settings/AUX Input  
System SEO  
Number  
HDD  
Processor Memory Interface  
CD-  
ROM HDD  
None  
None  
None  
None  
None  
Product positioning  
In the System x line of UPS offerings, the 1000VA and 1500VA LCD UPS options  
add a higher level of power support for IBM systems. These products do not replace  
any current offerings, but will reduce usage of the APC UPS 5000, since these new  
offerings have much higher watt-per-U space, higher quality power conditioning, and  
more management options.  
These UPS products join the currently available IBM UPS family; they are high-  
availability UPS options in a tower form.  
Product number  
Single Entity Offerings (SEOs)  
SEO  
number  
Description  
IBM 1000VA LCD Tower UPS (120V)  
IBM 1500VA LCD Tower UPS (120V)  
53961AX  
53962AX  
The following are newly announced features on the specified models of the IBM  
System x 5396 machine type.  
Description  
MT Model Feature  
5396 TU1  
5396-TU1  
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5396-TU2  
EMEA Long Leadtime Configurations  
5396 TU2  
5396 TU1  
TU2  
5396 TU1  
TU2  
5396 TU1  
TU2  
5396 TU1  
TU2  
5396 TU1  
TU2  
5396 TU1  
TU2  
5396 TU1  
TU2  
5396 TU1  
TU2  
5396 TU1  
TU2  
5396 TU1  
TU2  
5396 TU1  
TU2  
5396 TU1  
TU2  
5396 TU1  
TU2  
5396 TU1  
TU2  
1763  
1764  
1765  
1766  
1767  
1770  
1772  
1796  
2200  
2201  
2207  
2220  
2221  
2320  
Hungary CHW plant 9SH  
Guad CHW plant 9KQ  
ISTC CHW 9K2  
RTP CHW 9NR  
Offload Manufacturing to ISTC  
Capacity Scheduling Service  
Custom SLA Scheduling Service  
Custom Asset Tagging - Standard  
Custom Asset Tagging - Enhanced  
Request for Global Trade Number (UPC or EAN)  
Custom Labeling  
Custom Palletization  
Department of Defense UID Label  
2.8m, 10A/120V, C13 to NEMA 5-15P (US) Line Cord  
5396 TU1  
TU2  
Line cord - 1.8m, 10A/250V, C13 to NEMA 6-15P (US) 5396 TU1  
6313  
6351  
6369  
6372  
TU2  
Line cord - 1.8M, 10A/125V, C13 to NEMA 5-15P (US) 5396 TU1  
TU2  
Line cord - 2.8m, 10A/250V, C13 to NEMA 6-15P (US) 5396 TU1  
TU2  
1000VA; 120V; Tower UPS  
1500VA; 120V; Tower UPS  
e1350 Special Bid Solution Component  
5396 TU1  
5396 TU2  
5396 TU1  
TU2  
6663  
6666  
7929  
Consolidate Shipment  
5396 TU1  
TU2  
5396 TU1  
TU2  
8031  
8034  
e1350 Solution Component  
TAA Compliant Order  
5396 TU1  
TU2  
5396 TU1  
TU2  
8067  
8086  
No Publications Selected  
Model conversions  
None  
Feature conversions  
None  
Business Partner information  
If you are a Direct Reseller - System Reseller acquiring products from IBM,  
you may link directly to Business Partner information for this announcement. A  
PartnerWorld® ID and password are required (use IBM ID).  
IBM United States Hardware Announcement 110-210  
IBM is a registered trademark of International Business Machines Corporation  
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Publications  
Publications are shipped with the announced products.  
The IBM Systems Information Center provides you with a single information center  
where you can access product documentation for IBM systems hardware, operating  
systems, and server software. Through a consistent framework, you can efficiently  
find information and personalize your access. The IBM Systems Information Center  
is at  
IBM Publications Center Portal  
The Publications Center is a worldwide central repository for IBM product  
publications and marketing material with a catalog of 70,000 items. Extensive  
search facilities are provided, as well as payment options via credit card. A large  
number of publications are available online in various file formats, which can  
currently be downloaded free of charge.  
Displayable softcopy publications: None  
Source file publications: None  
Services  
Global Technology Services  
IBM services include business consulting, outsourcing, hosting services, applications,  
and other technology management.  
These services help you learn about, plan, install, manage, or optimize your IT  
infrastructure to be an On Demand Business. They can help you integrate your high-  
speed networks, storage systems, application servers, wireless protocols, and an  
array of platforms, middleware, and communications software for IBM and many  
non-IBM offerings. IBM is your one-stop shop for IT support needs.  
For details on available services, contact your IBM representative or visit  
For details on available IBM Business Continuity and Recovery Services, contact your  
IBM representative or visit  
For details on education offerings related to specific products, visit  
Select your country, and then select the product as the category.  
System x and BladeCenter support services  
Recommended core technical support  
When you buy IBM System x technology, include the support services you need --  
to help keep both your hardware and software working for you, day after day, at  
peak performance. It's your first step toward helping to protect your investment and  
sustain high levels of system availability. We offer service-level and response-time  
IBM United States Hardware Announcement 110-210  
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options to fit your business needs. And we'll help you get started with a core support  
package that includes:  
Continuous system monitoring  
Electronic monitoring that helps speed up problem-solving with automated, early  
detection of potential problems and system errors.  
Hardware maintenance  
World-class remote and on-site hardware problem determination and repair  
services.  
Software technical support  
Access to help line calls for fast, accurate answers to your questions during  
installation and throughout ongoing operations.  
For more information, visit  
Technical information  
Specified operating environment  
Physical specifications  
IBM 1000VA LCD Tower UPS  
Dimensions  
• Approximate height: 246 mm (9.7 in)  
• Approximate width: 160 mm (6.3 in)  
• Approximate depth: 436 mm (17.2 in)  
• Approximate weight: 14.3 kg (31.5 lb)  
Shipping dimensions  
• Approximate height: 389 mm (15.3 in)  
• Approximate width: 291 mm (11.5 in)  
• Approximate depth: 577 mm (22.7 in)  
• Approximate weight: 16.7 kg (36.8 lb)  
IBM 1500VA LCD Tower UPS  
Dimensions  
• Approximate height: 246 mm (9.7 in)  
• Approximate width: 160 mm (6.3 in)  
• Approximate depth: 436 mm (17.2 in)  
• Approximate weight 19.0 kg (41.9 lb)  
Shipping dimensions  
• Approximate height: 389 mm (15.3 in)  
• Approximate width: 291 mm (11.5 in)  
• Approximate depth: 577 mm (22.7 in)  
• Approximate weight: 21.4 kg (47.1 lb)  
IBM United States Hardware Announcement 110-210  
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Electrical specifications  
• UPS 1,000 VA / 750W Tower - (single phase)  
– 53961AX 1000 VA, 120V AC, 60 Hz, 8.8 A  
• Output through 8 NEMA 5-15R receptacles  
– 53961JX 1000 VA, 100V AC, 60 Hz, 10.5 A  
• Output through 8 NEMA 5-15R receptacles  
• UPS 1,000 VA / 750 W Tower - (single phase)  
– 53961KX 1,000 VA, 220-240V AC, 50 Hz, 4.6 A  
• Output through 8 IEC 320 C13 receptacles  
• UPS 1,500 VA / 1000 W Tower - (single phase)  
– 53962AX 1440 VA, 120V AC, 60 Hz, 12.6 A  
• Output through 8 NEMA 5-15R, receptacles  
• UPS 1,500 VA / 1000 W Tower - (single phase)  
– 53962JX 1200 VA, 100V AC, 60 Hz, 12.6 A  
• Output through 8 NEMA 5-20R, receptacles  
• UPS 1,500 VA / 1000 W Tower - (single phase)  
– 53962KX 1,500 VA, 220-240V AC, 50 Hz, 6.9 A  
• Output through 8 IEC 320 C13 receptacles  
• Audible noise at 1 meter: 55 dBa (100% load)  
• Online thermal dissipation:  
– 1AX, 1JX, 1KX - 853 BTU/hr  
– 2AX, 2JX, 2KX - 1708 BTU/hr  
Equipment approvals and safety  
• FCC  
• UL  
• CSA or cUL  
• CE Mark  
• NOM  
• GOST  
• BSMI Taiwan  
• CB Report  
• VCCI  
• C-Tick (Australia)  
• Korea KC  
Standards  
None  
Operating environment  
Temperature: 0° to 40.0° C (32° to 104° F) at 0 to 3,000 m (0 to 9,843 ft)  
• Relative humidity: 5% to 95%  
• Maximum altitude: 3,000 m (9,843 ft)  
Hardware requirements  
None  
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Software requirements  
The 1000VA or 1500VA LCD UPS will provide backup power to your server regardless  
of the operating system used. However, to enjoy the benefits and manageability  
features provided with the IBM UPS Management Software (which is needed to  
shutdown the server gracefully during a power outage by receiving and processing  
the shutdown commands from the UPS or NMC based on the operating state of the  
UPS) via SNMP or serial, one of the following operating systems must be used:  
• Windows® XP Professional Edition  
• Windows XP Professional x64 Edition  
• Windows Server 2003/2003 R2, Enterprise Edition  
• Windows Server 2003/2003 R2, Enterprise x64 Edition  
• Windows Server 2003/2003 R2, Standard Edition  
• Windows Server 2003/2003 R2, Standard x64 Edition  
• Windows Vista Business x86  
• Windows Vista Business x64  
• Windows Vista Ultimate x86  
• Windows Vista Ultimate x64  
• Windows 7 Prof x86  
• Windows 7 Prof x64  
• Windows 7 Ultimate x86  
• Windows 7 Ultimate x64  
• Windows Server 2008, Enterprise x86 Edition  
• Windows Server 2008, Enterprise x64 Edition  
• Windows Server 2008, Standard x86 Edition  
• Windows Server 2008, Standard x64 Edition  
• Windows Server 2008, Standard Edition R2 x64 Edition  
• Red Hat Enterprise Linux® 5 Server Edition  
• Red Hat Enterprise Linux 5 Server x64 Edition  
• Red Hat Enterprise Linux 4 AS for Intel® x86  
• Red Hat Enterprise Linux 4 AS for 64 bit  
• Red Hat Enterprise Linux 4 ES for x86  
• Red Hat Enterprise Linux 4 ES for 64 bit  
• Red Hat Enterprise Linux 4 AS for iSeries® and pSeries®  
Also, to enjoy the benefits and manageability features provided with the IBM UPS  
Management SW via USB, one of the following operating systems must be used:  
• Windows XP Professional Edition  
• Windows XP Professional x64 Edition  
• Windows Server 2003/2003 R2, Enterprise Edition  
• Windows Server 2003/2003 R2, Enterprise x64 Edition  
• Windows Server 2003/2003 R2, Standard Edition  
• Windows Server 2003/2003 R2, Standard x64 Edition  
• Windows Vista Business x86  
• Windows Vista Business x64  
• Windows Vista Ultimate x86  
• Windows Vista Ultimate x64  
• Windows 7 Prof x86  
• Windows 7 Prof x64  
• Windows 7 Ultimate x86  
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• Windows 7 Ultimate x64  
• Windows Server 2008, Enterprise x86 Edition  
• Windows Server 2008, Enterprise x64 Edition  
• Windows Server 2008, Standard x86 Edition  
• Windows Server 2008, Standard x64 Edition  
• Windows Server 2008, Standard Edition R2 x64 Edition  
Program requirements  
None  
Compatibility  
The IBM UPS 1000VA and 1500VA are compatible with all System x servers, as well  
as other supporting devices that require ac power.  
User group requirements  
This announcement satisfies or partially satisfies the requirements from one or  
more of the worldwide user group communities. Groups include COMMON, COMMON  
Europe, Guide Share Europe (GSE), InterAction (Australia/New Zealand), Japan  
Guide Share (JGS), and SHARE Inc.  
Planning information  
Customer responsibilities  
1000VA and 1500VA LCD Tower UPS  
The IBM 1000VA and 1500VA LCD Tower UPS are designated as customer setup.  
Customer setup instructions are shipped with each system.  
Note: Due to the high weights of UPS and EBM options, it is very important that  
customers follow IBM recommendations on placement.  
Cable orders  
None  
Installability  
The IBM LCD Tower UPS requires about 30 minutes for installation. Installation  
includes unpacking, attaching customer provided line cord, setting up, and powering  
on the system.  
Packaging  
1000VA and 1500VA LCD Tower UPS  
Product  
Package description  
System unit carton  
Boxes  
1
IBM 1000VA LCD  
Tower UPS  
IBM 1500VA LCD  
Tower UPS  
Contents:  
Base UPS with X-SNMP/Web Adapter Card with Serial  
Functionality  
Accessory kit, includes:  
- Serial Cable (3.7 m, 12 ft.)  
- USB Cable  
- REPO Connector  
- Documentation kit, includes:  
- Important Notices Manual  
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- Warranty Flyer  
- Documentation CD  
- Software CD  
The 1000VA and 1500VA LCD Tower UPS is shipped as a single package. Other items  
are in zipped bags.  
Retail only  
Packaging dimensions/weight  
IBM 1000VA LCD Tower UPS  
Shipping dimensions  
• Approximate height: 270 mm (10.6 in)  
• Approximate width: 600 mm (23.6 in)  
• Approximate depth: 800 mm (31.5 in)  
• Approximate weight:  
– 27.5 kg (60.7 lb) - 1AX  
– 28.6 kg (63.0 lb) - 1KX  
IBM 1500VA LCD Tower UPS  
Shipping dimensions  
• Approximate height: 270 mm (10.6 in)  
• Approximate width: 600 mm (23.6 in)  
• Approximate depth: 1000 mm (39.4 in)  
• Approximate weight:  
– 40.3 kg (88.7 lb) - 2AX  
– 40.5 kg (89.3 lb) - 2KX  
Note: All measurements are approximate.  
Supplies  
For end users  
IBM 1000VA or 1500VA LCD Tower UPS can be purchased through dealers around  
the world.  
Security, auditability, and control  
It is a customer's responsibility to ensure that the server is secure to prevent  
sensitive data from being removed.  
The customer is responsible for evaluation, selection, and implementation of security  
features, administrative procedures, and appropriate controls in application systems  
and communications facilities.  
IBM Electronic Services  
IBM has transformed its delivery of hardware and software support services to  
help you achieve higher system availability. Electronic Services is a Web-enabled  
solution that offers an exclusive, no-additional-charge enhancement to the service  
and support available for IBM servers. These services are designed to provide  
the opportunity for greater system availability with faster problem resolution  
and preemptive monitoring. Electronic Services comprises two separate, but  
IBM United States Hardware Announcement 110-210  
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complementary, elements: Electronic Services news page and Electronic Services  
Agent.  
The Electronic Services news page is a single Internet entry point that replaces the  
multiple entry points traditionally used to access IBM Internet services and support.  
The news page enables you to gain easier access to IBM resources for assistance in  
resolving technical problems.  
The Electronic Service AgentTM is no-additional-charge software that resides on  
your server. It monitors events and transmits system inventory information to IBM  
on a periodic, client-defined timetable. The Electronic Service Agent automatically  
reports hardware problems to IBM. Early knowledge about potential problems  
enables IBM to deliver proactive service that may result in higher system availability  
and performance. In addition, information collected through the Service Agent is  
made available to IBM service support representatives when they help answer your  
questions or diagnose problems. Installation and use of IBM Electronic Service Agent  
for problem reporting enables IBM to provide better support and service for your  
IBM server.  
To learn how Electronic Services can work for you, visit  
Terms and conditions  
MES discount applicable  
No  
Field installable feature  
Yes  
Customer setup  
Yes  
Machine code  
No license terms apply.  
IBM Global Financing  
Yes  
To obtain copies of the IBM Statement of Limited Warranty, contact your reseller or  
IBM.  
In the United States, call 800-IBM-SERV (426-7378), or write to:  
Warranty Information  
P.O. Box 12195  
Research Triangle Park, NC 27709  
Attn: Dept JDJA/B203  
Warranty period  
• Three years - 5396 Tower UPS  
• Optional features - One year  
Extended Warranty Service  
This product is provided with three years of standard warranty.  
IBM United States Hardware Announcement 110-210  
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An IBM part or feature installed during the initial installation of an IBM machine is  
subject to a full warranty effective on the date of installation of the machine. An IBM  
part or feature which replaces a previously installed part or feature assumes the  
remainder of the warranty period for the replaced part or feature. An IBM part or  
feature added to a machine without replacing a previously installed part or feature  
is subject to a full warranty effective on its date of installation. Unless specified  
otherwise, the warranty period, type of warranty service, and service level of a part  
or feature is the same as the machine it is installed.  
The following have been designated as consumables or supply items and are,  
therefore, not covered by this warranty:  
• None  
Warranty service  
If required, IBM provides repair or exchange service, depending on the type of  
warranty service specified below for the machine. IBM will attempt to resolve your  
problem over the telephone or electronically by access to an IBM website. Certain  
machines contain remote support capabilities for direct problem reporting, remote  
problem determination, and resolution with IBM. You must follow the problem  
determination and resolution procedures that IBM specifies. Following problem  
determination, if IBM determines On-site Service is required, scheduling of service  
will depend upon the time of your call, machine technology and redundancy,  
and availability of parts. Service levels are response-time objectives and are not  
guaranteed. The specified level of warranty service may not be available in all  
worldwide locations. Additional charges may apply outside IBM's normal service  
area. Contact your local IBM representative or your reseller for country- and  
location-specific information.  
The type of service is Customer Replaceable Unit (for example, keyboard, mouse,  
speaker, memory, or hard disk drive) Service and On-site Service.  
Customer Replaceable Unit (CRU) Service  
IBM provides a replacement CRU to you for you to install. CRU information and  
replacement instructions are shipped with your machine and are available from  
IBM at any time on your request. A CRU is designated as being either a Tier 1  
(mandatory) or a Tier 2 (optional) CRU. Installation of Tier 1 CRUs, as specified  
in this announcement, is your responsibility. If IBM installs a Tier 1 CRU at your  
request, you will be charged for the installation. You may install a Tier 2 CRU  
yourself or request IBM to install it, at no additional charge, under the type of  
warranty service designated for your Machine.  
Based upon availability, a CRU will be shipped for next-business-day (NBD) delivery.  
IBM specifies in the materials shipped with a replacement CRU whether a defective  
CRU must be returned to IBM. When return is required, return instructions and a  
container are shipped with the replacement CRU, and you may be charged for the  
replacement CRU if IBM does not receive the defective CRU within 15 days of your  
receipt of the replacement.  
The following parts have been designated as Tier 1 CRUs:  
• 1000VA 120V Tower UPS Chassis  
• 1000VA 100V Tower UPS Chassis  
• 1000VA 230V Tower UPS Chassis  
• 1500VA 100V Tower UPS Chassis  
• 1500VA 230V Tower UPS Chassis  
• 1500VA 120V Tower UPS Chassis  
• Front bezel  
• RS232 Communications Cable  
• USB Cable  
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• REPO Connector  
• NMC Card Setting Cable  
• Network Management Card Kit  
• UPS 1000VA Battery  
• UPS 1500VA Battery  
• Power cord  
• Environmental Monitoring Probe kit  
On-site Service  
At IBM's discretion you will receive CRU service or IBM or your reseller will repair  
the failing machine at your location and verify its operation. If required, On-site  
Repair is provided, 9 hours per day, Monday through Friday excluding holidays,  
NBD response. You must provide a suitable working area to allow disassembly and  
reassembly of the IBM machine. The area must be clean, well lit, and suitable for  
the purpose. On-site Service is not available in all countries, and some countries  
have kilometer or mileage limitations from an IBM service center. In those locations  
where On-site Service is not available, the normal in-country service delivery is  
used.  
Call IBM at 1-800-IBM-SERV (426-7378) to assist with problem isolation for  
hardware to determine if warranty service is required. Telephone support may be  
subject to additional charges, even during the limited warranty period.  
Calls must be received by 5:00 p.m. local time in order to qualify for NBD service.  
International Warranty Service  
International Warranty Service (IWS) is available in selected countries or regions.  
The warranty service type and the service level provided in the servicing country  
may be different from that provided in the country in which the machine was  
purchased.  
Under IWS, warranty service will be provided with the prevailing warranty service  
type and service level available for the IWS-eligible machine type in the servicing  
country, and the warranty period observed will be that of the country in which the  
machine was purchased.  
To determine the eligibility of your machine and to view a list of countries where  
service is available, visit  
For more information on IWS, refer to Services Announcement 601-034, dated  
September 25, 2001.  
Licensing  
Programs included with this product are licensed under the terms and conditions of  
the License Agreements that are shipped with the system.  
Maintenance services  
ServicePac , ServiceSuite , ServiceElect, and ServiceElite  
ServicePac®, ServiceSuiteTM, ServiceElect, and ServiceElite provide hardware  
warranty service upgrades, maintenance, and selected support services in one  
agreement.  
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Warranty service upgrade  
During the warranty period, a warranty service upgrade provides an enhanced level  
of On-site Service for an additional charge. A warranty service upgrade must be  
purchased during the warranty period and is for a fixed term (duration). It is not  
refundable or transferable and may not be prorated. If required, IBM will provide  
the warranty service upgrade enhanced level of On-site Service acquired by the  
customer. Service levels are response-time objectives and are not guaranteed.  
IBM will attempt to resolve your problem over the telephone or electronically by  
access to an IBM website. Certain machines contain remote support capabilities  
for direct problem reporting, remote problem determination, and resolution with  
IBM. You must follow the problem determination and resolution procedures that  
IBM specifies. Following problem determination, if IBM determines On-site Service  
is required, scheduling of service will depend upon the time of your call, machine  
technology and redundancy, and availability of parts.  
CRUs will be provided as part of the machine's standard warranty CRU Service  
except that you may install a Tier 1 CRU yourself or request IBM installation, at no  
additional charge, under one of the On-site Service levels specified below.  
IBM will repair the failing machine at your location and verify its operation. You must  
provide a suitable working area to allow disassembly and reassembly of the IBM  
machine. The area must be clean, well lit, and suitable for the purpose.  
Maintenance service  
If required, IBM provides repair or exchange service, depending on the type of  
maintenance service specified below for the machine. IBM will attempt to resolve  
your problem over the telephone or electronically by access to an IBM website.  
Certain machines contain remote support capabilities for direct problem reporting,  
remote problem determination, and resolution with IBM. You must follow the  
problem determination and resolution procedures that IBM specifies. Following  
problem determination, if IBM determines On-site Service is required, scheduling of  
service will depend upon the time of your call, machine technology and redundancy,  
and availability of parts. Service levels are response-time objectives and are not  
guaranteed.  
CRU Service  
If your problem can be resolved with a CRU (for example, keyboard, mouse,  
speaker, memory, or hard disk drive), IBM will ship the CRU to you for you to install.  
CRU information and replacement instructions are shipped with your machine and  
are available from IBM at any time on your request.  
IBM specifies in the materials shipped with a replacement CRU whether a defective  
CRU must be returned to IBM. When return is required, return instructions and a  
container are shipped with the replacement CRU, and you may be charged for the  
replacement CRU if IBM does not receive the defective CRU within 15 days of your  
receipt of the replacement.  
On-site Service  
IBM will repair the failing machine at your location and verify its operation. You must  
provide a suitable working area to allow disassembly and reassembly of the IBM  
machine. The area must be clean, well lit, and suitable for the purpose.  
Maintenance service (ICA)  
Maintenance services are available for ICA legacy contracts.  
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Alternative service (warranty service upgrades)  
During the warranty period, a warranty service upgrade provides an enhanced level  
of On-site Service for an additional charge. A warranty service upgrade must be  
purchased during the warranty period and is for a fixed term (duration). It is not  
refundable or transferable and may not be prorated. If required, IBM will provide  
the warranty service upgrade enhanced level of On-site Service acquired by the  
customer. Service levels are response-time objectives and are not guaranteed.  
IBM will attempt to resolve your problem over the telephone or electronically by  
access to an IBM website. Certain machines contain remote support capabilities  
for direct problem reporting, remote problem determination, and resolution with  
IBM. You must follow the problem determination and resolution procedures that  
IBM specifies. Following problem determination, if IBM determines On-site Service  
is required, scheduling of service will depend upon the time of your call, machine  
technology and redundancy, and availability of parts.  
A CRU will be provided as part of the machine's standard warranty CRU Service  
except that you may install a Tier 1 CRU yourself or request IBM to install it, at no  
additional charge, under the type of warranty service designated for your machine.  
IBM will repair the failing machine at your location and verify its operation. You must  
provide a suitable working area to allow disassembly and reassembly of the IBM  
machine. The area must be clean, well lit, and suitable for the purpose.  
Maintenance service  
If required, IBM provides repair or exchange service, depending on the type of  
maintenance service specified below for the machine. IBM will attempt to resolve  
your problem over the telephone or electronically by access to an IBM website.  
Certain machines contain remote support capabilities for direct problem reporting,  
remote problem determination, and resolution with IBM. You must follow the  
problem determination and resolution procedures that IBM specifies. Following  
problem determination, if IBM determines On-site Service is required, scheduling of  
service will depend upon the time of your call, machine technology and redundancy,  
and availability of parts. Service levels are response-time objectives and are not  
guaranteed.  
CRU Service  
If your problem can be resolved with a CRU (for example, keyboard, mouse,  
speaker, memory, or hard disk drive), IBM will ship the CRU to you for you to install.  
CRU information and replacement instructions are shipped with your machine and  
are available from IBM at any time on your request.  
IBM specifies in the materials shipped with a replacement CRU whether a defective  
CRU must be returned to IBM. When return is required, return instructions and a  
container are shipped with the replacement CRU, and you may be charged for the  
replacement CRU if IBM does not receive the defective CRU within 15 days of your  
receipt of the replacement.  
On-site Service  
IBM will repair the failing machine at your location and verify its operation. You must  
provide a suitable working area to allow disassembly and reassembly of the IBM  
machine. The area must be clean, well lit, and suitable for the purpose.  
Non-IBM parts support  
Warranty service  
IBM is now shipping machines with selected non-IBM parts that contain an IBM field  
replaceable unit (FRU) part number label. These parts are to be serviced during  
the IBM machine warranty period. IBM is covering the service on these selected  
IBM United States Hardware Announcement 110-210  
IBM is a registered trademark of International Business Machines Corporation  
15  
 
non-IBM parts as an accommodation to its customers, and normal warranty service  
procedures for the IBM machine apply.  
Warranty service upgrades and maintenance services  
Under certain conditions, IBM Integrated Technology Services repairs selected non-  
IBM parts at no additional charge for machines that are covered under warranty  
service upgrades or maintenance services.  
IBM Service provides hardware problem determination on non-IBM parts (for  
example, adapter cards, PCMCIA cards, disk drives, or memory) installed within IBM  
machines covered under warranty service upgrades or maintenance services and  
provides the labor to replace the failing parts at no additional charge.  
If IBM has a Technical Service Agreement with the manufacturer of the failing part,  
or if the failing part is an accommodations part (a part with an IBM FRU label), IBM  
may also source and replace the failing part at no additional charge. For all other  
non-IBM parts, customers are responsible for sourcing the parts. Installation labor is  
provided at no additional charge, if the machine is covered under a warranty service  
upgrade or a maintenance service.  
IBM hourly service rate classification  
One  
Model conversions  
No  
Machine installation  
Customer setup. Customers are responsible for installation according to the  
instructions IBM provides with the machine.  
Graduated program license charges apply  
No  
Licensed internal code and licensed machine code  
This product does not contain Licensed Internal Code or Licensed Machine Code.  
Educational allowance  
None  
Prices  
For current prices, contact IBM at 888-Shop-IBM (746-7426) or visit  
IBM  
Machine Model  
SEO  
number  
Description  
type  
5396  
5396  
number  
IBM 1000VA LCD Tower UPS  
IBM 1500VA LCD Tower UPS  
1AX  
53961AX  
53962AX  
2AX  
IBM United States Hardware Announcement 110-210  
IBM is a registered trademark of International Business Machines Corporation  
16  
 
 
The following are newly announced features on the specified models of the IBM  
System x 5396 machine type.  
Initial/  
MES/  
Both/  
Description  
Model  
Number  
Feature  
Number  
Support  
UPS1000 tower  
UPS1500 tower  
TU1  
TU2  
EMEA Long Leadtime Configurations  
TU1  
TU2  
1763  
1764  
1765  
1766  
1767  
1770  
1772  
1796  
2200  
2201  
Initial  
Initial  
Hungary CHW plant 9SH  
TU1  
TU2  
Initial  
Initial  
Guad CHW plant 9KQ  
TU1  
TU2  
Initial  
Initial  
ISTC CHW 9K2  
TU1  
TU2  
Initial  
Initial  
RTP CHW 9NR  
TU1  
TU2  
Initial  
Initial  
Offload Manufacturing to ISTC  
TU1  
TU2  
Initial  
Initial  
Capacity Scheduling Service  
TU1  
TU2  
Initial  
Initial  
Custom SLA Scheduling Service  
TU1  
TU2  
Initial  
Initial  
Custom Asset Tagging - Standard  
TU1  
TU2  
Initial  
Initial  
Custom Asset Tagging - Enhanced  
TU1  
TU2  
Initial  
Initial  
Request for Global Trade Number (UPC or EAN)  
TU1  
TU2  
2207  
2220  
2221  
2320  
Initial  
Initial  
Custom Labeling  
TU1  
TU2  
Initial  
Initial  
Custom Palletization  
TU1  
TU2  
Initial  
Initial  
Department of Defense UID Label  
TU1  
TU2  
Initial  
Initial  
2.8m, 10A/120V, C13 to NEMA 5-15P (US) Line Cord  
TU1  
TU2  
6313  
Initial  
Initial  
Line cord - 1.8m, 10A/250V, C13 to NEMA 6-15P (US)  
TU1  
TU2  
6351  
Initial  
Initial  
Line cord - 1.8M, 10A/125V, C13 to NEMA 5-15P (US)  
TU1  
TU2  
6369  
Initial  
Initial  
Line cord - 2.8m, 10A/250V, C13 to NEMA 6-15P (US)  
TU1  
TU2  
6372  
Initial  
Initial  
1000VA; 120V; Tower UPS  
1500VA; 120V; Tower UPS  
TU1  
6663  
Initial  
IBM United States Hardware Announcement 110-210  
IBM is a registered trademark of International Business Machines Corporation  
17  
 
TU2  
e1350 Special Bid Solution Component  
6666  
7929  
Initial  
TU1  
TU2  
Initial  
Initial  
Consolidate Shipment  
TU1  
TU2  
8031  
8034  
Initial  
Initial  
e1350 Solution Component  
TU1  
TU2  
Initial  
Initial  
TAA Compliant Order  
TU1  
TU2  
8067  
8086  
Initial  
Initial  
No Publications Selected  
TU1  
TU2  
Initial  
Initial  
The Single Entity Offerings (SEO)  
Description  
SEO number  
IBM 1000VA LCD Tower UPS  
IBM 1000VA LCD Tower UPS  
IBM 1000VA LCD Tower UPS  
53961AX  
53961JX  
53961KX  
IBM 1500VA LCD Tower UPS  
IBM 1500VA LCD Tower UPS  
IBM 1500VA LCD Tower UPS  
53962AX  
53962JX  
53962KX  
Part  
number  
Description type  
IBM 1000VA LCD Tower UPS  
IBM 1500VA LCD Tower UPS  
53961AX  
53962AX  
Field Plant  
install install MES  
Cables  
required  
only  
N
only  
N
removal  
Y
Y
ServicePac for Warranty and Maintenance  
Machine  
type/Model  
ServicePac number  
SEO  
Description  
MTM  
5396  
3 Year Onsite Repair 9x5  
4 Hour response  
3 Year Onsite Repair 24x7  
4 Hour Response  
4 Year Onsite Repair 9x5  
Next Business Day  
4 Year Onsite Repair 9x5  
4 Hour Response  
4 Year Onsite Repair 24x7  
4 Hour Response  
5 Year Onsite Repair 9x5  
Next Business Day  
5 Year Onsite Repair 9x5  
4 Hour Response  
5 Year Onsite Repair 24x7  
4 Hour Response  
91Y5458  
91Y5459  
91Y5460  
91Y5461  
91Y5462  
91Y5463  
91Y5464  
91Y5465  
67567HA  
67567HB  
67567HC  
67567HD  
67567HF  
67567HG  
67567HH  
67567HJ  
5396  
5396  
5396  
5396  
5396  
5396  
5396  
IBM United States Hardware Announcement 110-210  
IBM is a registered trademark of International Business Machines Corporation  
18  
 
ServicePac for Maintenance Agreement  
Machine  
ServicePac ServicePac  
SEO  
type/Model  
Description  
MTM  
5396  
1 Year Onsite Repair 9x5  
Next Business Day  
1 Year Onsite Repair 9x5  
4 Hour Response  
1 Year Onsite Repair 24x7  
4 Hour Response  
2 Year Onsite Repair 9x5  
Next Business Day  
2 Year Onsite Repair 9x5  
4 Hour Response  
2 Year Onsite Repair 24x7  
4 Hour Response  
91Y5466  
91Y5467  
91Y5468  
91Y5469  
91Y5470  
91Y5471  
6756MGR  
6756MGS  
6756MGT  
6756MGU  
6756MGV  
6756MGW  
5396  
5396  
5396  
5396  
5396  
These ServicePac offerings are valid for models announced in the United States.  
Maintenance charges  
For additional information on maintenance and pricing, please contact your IBM  
Sales Representative or your IBM Business Partner, or call 1-800-IBM-CALL  
(1-800-426-2255).  
For ServiceElect (ESA) maintenance service charges, contact IBM Global Services at  
888-IBM-4343 (426-4343).  
IBM Global Financing  
IBM Global Financing offers competitive financing to credit-qualified customers to  
assist them in acquiring IT solutions. Offerings include financing for IT acquisition,  
including hardware, software, and services, from both IBM and other manufacturers  
or vendors. Offerings (for all customer segments: small, medium, and large  
enterprise), rates, terms, and availability can vary by country. Contact your local  
IBM Global Financing organization or visit  
IBM Global Financing offerings are provided through IBM Credit LLC in the United  
States, and other IBM subsidiaries and divisions worldwide to qualified commercial  
and government customers. Rates are based on a customer's credit rating, financing  
terms, offering type, equipment type, and options, and may vary by country. Other  
restrictions may apply. Rates and offerings are subject to change, extension, or  
withdrawal without notice.  
Financing solutions from IBM Global Financing can help you stretch your budget  
and affordably acquire the new product. But beyond the initial acquisition, our end-  
to-end approach to IT management can also help keep your technologies current,  
reduce costs, minimize risk, and preserve your ability to make flexible equipment  
decisions throughout the entire technology life cycle.  
Order now  
To order, contact the Americas Call Centers or your local IBM representative, or your  
IBM Business Partner.  
To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU  
(426-4968).  
Phone:  
Fax:  
800-IBM-CALL (426-2255)  
800-2IBM-FAX (242-6329)  
Internet:  
Mail:  
IBM Teleweb Customer Support  
ibm.com® Sales Execution Center, Americas North  
IBM United States Hardware Announcement 110-210  
IBM is a registered trademark of International Business Machines Corporation  
19  
 
 
3500 Steeles Ave. East, Tower 3/4  
Markham, Ontario  
Canada  
L3R 2Z1  
Reference: YE001  
The Americas Call Centers, our national direct marketing organization, can add your  
name to the mailing list for catalogs of IBM products.  
Note: Shipments will begin after the planned availability date.  
Trademarks  
IBM Systems Director Active Energy Manager, Electronic Service Agent and  
ServiceSuite are trademarks of IBM Corporation in the United States, other  
countries, or both.  
IBM, System x, PartnerWorld, iSeries, pSeries, ServicePac and ibm.com are  
registered trademarks of IBM Corporation in the United States, other countries, or  
both.  
Windows is a registered trademark of Microsoft Corporation in the United States,  
other countries, or both.  
Linux is a registered trademark of Linus Torvalds in the United States, other  
countries, or both.  
Intel is a registered trademark of Intel Corporation or its subsidiaries in the United  
States and other countries.  
Other company, product, and service names may be trademarks or service marks of  
others.  
Terms of use  
IBM products and services which are announced and available in your country  
can be ordered under the applicable standard agreements, terms, conditions,  
and prices in effect at the time. IBM reserves the right to modify or withdraw this  
announcement at any time without notice. This announcement is provided for your  
information only. Additional terms of use are located at  
For the most current information regarding IBM products, consult your IBM  
representative or reseller, or visit the IBM worldwide contacts page  
IBM United States Hardware Announcement 110-210  
IBM is a registered trademark of International Business Machines Corporation  
20  
 

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