HP Hewlett Packard Photo Scanner G 3010 User Manual

HP Scanjet G3010  
Setup and Support Guide  
 
Copyright and license  
© 2006 Copyright Hewlett-Packard  
Development Company, L.P.  
Reproduction, adaptation or translation  
without prior written permission is  
prohibited, except as allowed under the  
copyright laws.  
The information contained herein is  
subject to change without notice.  
The only warranties for HP products  
and services are set forth in the express  
warranty statements accompanying  
such products and services. Nothing  
herein should be construed as  
constituting an additional warranty. HP  
shall not be liable for technical or  
editorial errors or omissions contained  
herein.  
Trademark credits  
Microsoft and Windows are registered  
trademarks of Microsoft Corporation.  
 
Contents  
Disposal of Waste Equipment by Users in Private Households in the European  
Union ....................................................................................................................11  
Setup and Support Guide  
 
1
Get started  
1
Follow these steps to set up the scanner:  
Step 1. Check the box contents  
Unpack the scanner hardware. Be sure to remove any shipping tape.  
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HP Scanjet G3010 scanner  
USB cable  
Power supply  
Setup poster or optional Setup and Support Guide  
Scanning software CDs  
Step 2. Install the software  
Caution If you are installing the software onto a Windows computer, do not  
connect the USB cable to the computer yet. Install the scanning software before  
connecting the USB cable. If you are installing the software into a Macintosh  
computer, you can connect the USB cable either before or after installing the  
software.  
2
HP Scanjet G3010  
 
     
1. Insert the HP Photosmart CD that came with the scanner into the computer CD  
drive.  
For Windows installations: Wait for the installation dialog box to display. If the  
installation dialog box does not display after a few moments, see Scannerinstallation  
For Macintosh installations: Double-click on the CD icon that appears on the  
desktop to start the installation.  
2. Click Install software to install the scanning software. Follow the onscreen  
instructions to complete the scanning software installation.  
Step 3. Connect the power supply  
The power supply has an attached cable that plugs into the back of the scanner.  
The power supply also has an AC cable that is connected to the power supply on one  
end and plugged into a power outlet or surge protector on the other end.  
1. Plug the AC cable into the back of the power supply.  
2. Plug the other end of the AC cable into a power outlet or a surge protector.  
3. Connect the TMA cable from the lid to the scanner base.  
Setup and Support Guide  
 
3
 
Chapter 1  
Step 4. Connect the USB cable  
Caution If you are installing in a Windows environment, be sure you install the  
HP Photosmart software before connecting the scanner to your computer with  
the USB cable. See Step 2. Install the software on page 2. If you are installing in  
a Macintosh environment, you can connect the USB cable either before or after  
installing the software.  
Use the USB cable that came with the scanner to connect the scanner to the computer.  
1. Connect the square end of the cable to the scanner.  
2. Connect the rectangular end of the cable to the computer.  
Step 5. Test the installation  
1
2
1. Place a photo or document on the scanner glass as indicated by the reference mark  
on the scanner.  
2. Press the Scan( ) button. If you are scanning using Windows software, the What  
are you scanning? screen appears. Follow the onscreen instructions to complete  
the scan. If you are scanning using Macintosh software, the HP Scan Pro application  
opens and a preview of the scan is displayed. When the preview is accepted, the  
scanned image is sent to the destination that has been selected in the scanner  
settings.  
If the What are you scanning? screen or the HP Scan Pro window does not appear,  
see Scanner installation troubleshooting on page 7Installation troubleshooting.  
4
HP Scanjet G3010  
 
   
How to use the scanner  
2
This section presents an overview of the scanner and how to use it.  
Where to get additional information  
More information about the scanner and software can be found in the scanner Help file.  
If you have installed the HP Photosmart software that came with the scanner, double-  
click the HP Solution Center icon on your desktop, and then click Help and Support.  
Under the Documentation section, click Product Help.  
Macintosh users: For information about scanning procedures, open HP Device  
Manager, and then click on the question mark at the bottom of the dialog box.  
HP Photosmart Windows software  
When you install the HP Photosmart Windows software, two icons are added to your  
desktop. These icons open programs for scanning and editing your scans.  
For information on how to use HP Solution Center and HP Photosmart software, see  
the scanner Help file. Double-click the HP Solution Center icon on your desktop, and  
then click Help and Support. Under the Documentation section, click Product Help.  
HP Solution Center is the program that gets you started scanning  
pictures and documents. From the HP Solution Center you can:  
Perform scanning and copy functions  
Access help and troubleshooting information  
Access the HP Photosmart software to edit your scans  
Modify settings and preferences  
HP Photosmart software is the program to use for manipulating,  
printing, archiving, and sharing your images after they have been  
scanned. You can get to the HP Photosmart software from the  
desktop icon or through HP Solution Center.  
To start a scan:  
Double-click the HP Solution Center icon on the desktop, click the tab for the scanner,  
and then click the task you want to perform.  
Note If the HP Solution Center icon is not available on the desktop, click  
Start, point to Programs or All Programs, point to HP, and then click HP  
Solution Center.  
Setup and Support Guide  
 
5
     
Chapter 2  
HP Photosmart Macintosh software  
When you install the HP scanning software on a Macintosh, two software programs are  
available in the Dock: HP Device Manager and HP Photosmart Studio. These programs  
are used for scanning and editing your scans.  
HP Device Manager is the program that gets you started scanning  
pictures and documents. From the Device Manager you can:  
Perform scanning and copy functions  
Access help and troubleshooting information  
Access the HP Photosmart Studio to edit your scans  
Modify settings and preferences  
HP Photosmart Studio is the program to use for manipulating,  
printing, archiving, and sharing your images after they have been  
scanned. You can open HP Photosmart Studio from the Dock, or  
from the HP Device Manager Applications menu.  
Front panel and accessories overview  
This section presents an overview of the scanner front panel and the transparent  
materials adapter (TMA).  
Front panel buttons  
Icon  
Feature name  
Description  
Scan button  
Scans pictures, graphics, documents, or objects.  
Scan Film  
button  
Scans transparent positives (such as 35 mm slides)  
and negatives. Scanning film requires that you use the  
transparent materials adapter (TMA) located on the  
underside of the scanner lid.  
Copy button  
Scans the item and sends it to the printer to make a  
copy.  
Scan to PDF  
button  
Scans one or more pages and saves them as a PDF  
file for sharing or storing.  
Note For more information on the default actions of these buttons in a Macintosh  
environment, see the HP Scanjet Scanner Help.  
Transparent materials adapter (TMA)  
You can use the transparent materials adapter (TMA) to scan 35 mm slides or negatives.  
For more information about the TMA, see the scanner User Guide.  
6
HP Scanjet G3010  
 
       
Scanner installation  
troubleshooting  
3
This section contains solutions for installation and setup problems.  
Uninstall and reinstall the software  
An incomplete software installation could cause the scanner not to be recognized or the  
software not to launch correctly. Try uninstalling and then reinstalling the HP Scanning  
software. To reinstall the HP Scanning software, you must have the HP Photosmart  
software CD.  
Windows environment:  
1. Click Start, click Settings, and then click Control Panel (in Windows XP, click  
Start, and then click Control Panel).  
2. Click Add/Remove Programs (in Windows XP, this is called Add or Remove  
Programs) and then select HP Scanjet G3010.  
3. Click Remove.  
4. Click Add/Remove Programs (in Windows XP, this is called Add or Remove  
Programs) and then select the HP Photosmart software.  
5. Unplug the scanner USB cable from the computer.  
6. Reinstall the software, using the HP Photosmart software CD that came with your  
scanner. When you insert the CD, an installation interface launches automatically.  
Choose the HP Photosmart software to install.  
7. Reconnect the scanner USB cable after the software is installed. For more  
Macintosh environment:  
1. Go to Applications/Hewlett-Packard and open HP Uninstaller.  
Note You must have administrative privileges in order to uninstall the  
software.  
2. When prompted, enter your username and password. The HP Uninstaller window  
opens and displays the products that are available to be uninstalled.  
3. Select the G3010 product and click Next.  
4. Follow the onscreen instructions to complete the uninstall process.  
5. Reinstall the software, using the HP software CD that came with your scanner. After  
inserting the CD, click on the CD icon that appears on your desktop to begin the  
installation.  
Setup and Support Guide  
 
7
   
Chapter 3  
Check the cables  
Cable type  
Action  
Power cable  
The power cable is connected between the scanner and a power  
outlet.  
Ensure that the power cable is securely connected between  
the scanner and a live electrical outlet or surge protector.  
If the power cable is connected to a surge protector, ensure  
that the surge protector is plugged into an outlet and turned  
on.  
Turn off the scanner power switch and turn off the computer.  
After 60 seconds, turn the scanner back on and then turn  
on the computer, in that order.  
USB cable  
The USB cable is connected between the scanner and the  
computer.  
Use the cable that was included with the scanner. Another  
USB cable might not be compatible with the scanner.  
Ensure that the USB cable is securely connected between  
the scanner and the computer.  
For additional USB troubleshooting information,  
see www.hp.com/support, select your country/region, and then  
use the search tool to find USB troubleshooting topics.  
TMA cable  
The TMA cable is connected between the TMA in the scanner  
lid and the scanner base.  
Ensure the cable is securely connected in the back of the  
scanner.  
8
HP Scanjet G3010  
 
 
Regulatory information and  
product specifications  
4
This section contains regulatory information and product specifications for the HP  
Scanjet G3010 Photo Scanner and accessories.  
Scanner specifications  
Name  
Description  
Scanner type  
Size  
Flatbed with transparent materials adapter (TMA)  
472 mm x 298 mm x 90 mm (18.58 x 11.73 x 3.54 inches)  
3.1 kg (6.8 lbs)  
Weight  
Scanning element Charged-coupled device  
Interface  
USB 2.0 Hi-Speed  
Hardware  
resolution  
4800 x 9600 ppi hardware resolution  
Selectable  
resolution  
12 dpi to 999,999 enhanced dpi at 100 percent scaling  
AC line voltage  
100-120 V 60 Hz – North America  
200-240 V 50 Hz – Continental Europe, United Kingdom, Australia  
100-240 V 50 Hz/60 Hz – Rest of the world  
Regulatory  
information  
Regulatory model identification number: For regulatory  
identification purposes, your product is assigned a Regulatory  
Model Number. The Regulatory Model Number for your product  
is FCLSD-0511. This regulatory number should not be confused  
with the product name (HP Scanjet G3010) or product number  
(L1985A). For Power consumption data, see the  
regulatory_supplement.htm file on the HP Photosmart CD that  
came with your scanner.  
Energy usage drops significantly while in ENERGY STAR® mode,  
which saves natural resources, and saves money without  
affecting the high performance of this product. This product  
qualifies for ENERGY STAR (MOU v. 1.0), which is a voluntary  
Energy  
consumption  
Setup and Support Guide  
9
 
   
Chapter 4  
(continued)  
Name  
Description  
program established to encourage the development of energy-  
efficient office products.  
ENERGY STAR is a U.S. registered service mark of the  
U.S. EPA. As an ENERGY STAR partner, HP has determined that  
this product meets ENERGY STAR guidelines for energy  
efficiency. For more information on ENERGY STAR guidelines,  
go to the following website: www.energystar.gov  
Transparent materials adapter (TMA) specifications  
Name  
Description  
Media types  
Power requirements  
Up to two 35 mm slides or two 35 mm negative frames  
12 Volts/400 mA max  
Power consumption and  
regulatory information  
For power consumption data, information on power  
supplies and regulatory information see the  
regulatory_supplement.htm file on the HP Photosmart  
software CD.  
Environmental specifications  
Name  
Description  
Temperature  
Operating the scanner and TMA: 10° to 35°C (50° to 95°  
F)  
Storage: -40° to 60°C (-40° to 140°F)  
Relative humidity  
Operating the scanner and TMA: 15% to 80%  
noncondensing 10° to 35°C (50° to 95°F)  
Storage: up to 90% at 0° to 60°C or (32° to 140°F)  
Recycle and restricted material information  
Recycling  
HP offers an increasing number of product return and recycling programs in many  
countries/regions, and partners with some of the largest electronics recycling centers  
throughout the world. HP conserves resources by reselling some of its most popular  
products. For more information regarding recycling of HP products, please  
10  
HP Scanjet G3010  
 
     
Product restricted material  
This HP product contains the following material that might require special handling at  
end-of-life: Mercury in the scanner fluorescent lamp and transparent materials adapter  
(< 5 mg).  
For recycling information, contact www.hp.com/go/recycle, your local authorities, or the  
Electronic Industries Alliance at www.eiae.org.  
Disposal of Waste Equipment by Users in Private  
Households in the European Union  
This symbol on the product or on its packaging indicates that this product must not be  
disposed of with your other household waste. Instead, it is your responsibility to dispose  
of your waste equipment by handing it over to a designated collection point for the  
recycling of waste electrical and electronic equipment. The separate collection and  
recycling of your waste equipment at the time of disposal will help to conserve natural  
resources and ensure that it is recycled in a manner that protects human health and the  
environment. For more information about where you can drop off your waste equipment  
for recycling, please contact your local city office, your household waste disposal service,  
or the shop where you purchased the product.  
Setup and Support Guide  
 
11  
 
Product support  
5
This section describes the options for product support.  
Accessibility  
The following accessibility options are available on this scanner:  
Windows environment:  
To prevent buttons from being accidentally pushed, you can use the Button Disable  
Utility to disable the buttons. You can use the same utility to re-enable the buttons.  
For more information about the Button Disable Utility, see the scanner User Guide.  
The scanner User Guide is also available in a CHM format that is readable by most  
screen readers. To find this file, double-click the HP Solution Center icon on your  
desktop, and then click Help and Support. Under the Documentation section,  
click Product Help.  
Macintosh environment:  
To prevent buttons from being accidentally pushed, use the Button Disable Utility to  
disable the buttons. You can use the same utility to re-enable the buttons.  
For more information about the Button Disable Utility, see the HP Scanjet Scanner  
Help.  
The HP Scanjet Scanner Help is available in a format that is readable by most screen  
readers. To find this file, open HP Device Manager, and then click on the question  
mark at the bottom of the dialog box.  
Customers with disabilities can get help by  
HP Scanjet Web site  
Visit www.hp.com and select your country/language at the top of the page. On the country  
page, select scanners from the list of products. Use this site for a variety of information:  
Find solutions to technical issues.  
Learn tips for scanning more effectively and creatively.  
Update your HP drivers and software.  
Register your product.  
Subscribe to newsletters, driver and software updates, and support alerts.  
Purchase HP supplies and accessories.  
12  
HP Scanjet G3010  
 
     
Getting assistance  
In order to get the best from your HP product, please consult the following standard HP  
support offerings:  
1. Please consult the product documentation that came with the product.  
Review the troubleshooting section or electronic Help of this manual/CD.  
Review the electronic Help section within the software.  
2. Visit the HP online support at www.hp.com/support or contact your point of  
purchase.  
HP online support is available to all HP customers. It is the fastest source for up-to-  
date product information and expert assistance, including the following features:  
Fast E-mail access to qualified online support specialists  
Software and driver updates for your product  
Valuable product and troubleshooting information for technical issues  
Proactive product updates, support alerts, and HP newsletters (available when  
you register your product)  
3. HP support by phone  
Support options and fees vary by product, country and language.  
Fees and policies are subject to change without notice. Please check the Web  
site www.hp.com/support for the latest information.  
4. Post-warranty period  
After the limited warranty period, help is available online at www.hp.com/support.  
5. Extending or upgrading your warranty  
If you would like to extend or upgrade the product’s warranty, please contact your  
point of purchase or check the HP Care Pack Services at www.hp.com/support.  
6. If you already purchased an HP Care Pack Service, please check the support  
conditions in your contract.  
Setup and Support Guide  
 
13  
 

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