IBM HH LTO User Manual

100/200 GB HH LTO Internal Tape Drive  
ꢀꢁꢂ  
User’s Guide  
100/200 GB HH LTO Internal Tape Drive  
ꢀꢁꢂ  
User’s Guide  
Note: Before using this information and the product it supports, be sure to read the information under  
Second Edition (February 2001)  
© Copyright International Business Machines Corporation 2001. All rights reserved.  
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract  
with IBM Corp.  
iv 100/200 GB HH LTO Internal Tape Drive: Users Guide  
Safety: Read first  
Before installing this product, read the Safety Information.  
Antes de instalar este produto, leia as Informações de Segurança.  
Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.  
Læs sikkerhedsforskrifterne, før du installerer dette produkt.  
Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.  
Avant dinstaller ce produit, lisez les consignes de sécurité.  
Vor der Installation dieses Produkts die Sicherheitshinweise lesen.  
Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.  
Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.  
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.  
Antes de instalar este produto, leia as Informações sobre Segurança.  
Pred inštaláciou tohto zariadenia si pečítaje Bezpečnostné predpisy.  
Antes de instalar este producto lea la información de seguridad.  
Läs säkerhetsinformationen innan du installerar den här produkten.  
© Copyright IBM Corp. 2001  
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vi 100/200 GB HH LTO Internal Tape Drive: Users Guide  
About this book  
This guide contains information on the IBM® 100/200 GB HH LTO Internal Tape  
Drive. It is translated into the following languages:  
v English  
v French  
v Spanish  
v Italian  
v Brazilian Portuguese  
v Traditional Chinese  
v Japanese  
The guide is divided into two parts:  
Part 1: Installation and maintenance guide  
This section contains the product description, installation and operating  
instructions.  
Part 2: Appendixes  
This section contains maintenance, tape handling, product specifications,  
troubleshooting, help and service, and warranty and notice information.  
Be sure to retain your proof of purchase. It might be required for warranty service.  
Note: The illustrations in this manual might be slightly different from your hardware.  
Registering your option  
Thank you for purchasing OPTIONS by IBM®. Please take a few moments to  
register your product and provide us with information that will help IBM to better  
serve you in the future. Your feedback is valuable to us in developing products  
and services that are important to you, as well as in developing better ways to  
communicate with you. Register your option on the IBM Web site at  
IBM will send you information and updates on your registered product unless you  
indicate on the Web site questionnaire that you do not want to receive further  
information.  
© Copyright IBM Corp. 2001  
vii  
 
viii 100/200 GB HH LTO Internal Tape Drive: Users Guide  
Installation and users guide  
This guide contains product description, hardware and software installation  
instructions, and product use.  
Product description  
The IBM 100/200 GB1 HH LTO Internal Tape Drive is a fast/wide Ultra2 (low  
voltage differential) SCSI tape drive for backing up and restoring data and  
archiving files. These files can include multimedia, imaging, transaction processing,  
large databases, and other storage-intensive applications. Each tape cartridge can  
store up to 100 GB of data (uncompressed), or up to 200 GB of data (compressed),  
assuming a 2:1 compression ratio.  
In addition to this book, the option package contains:  
v IBM 100/200 GB HH LTO Internal Tape Drive  
v Mounting screws  
v Jumpers  
v Data cartridge  
v Backup application CDs (trial versions)  
v Cleaning cartridge  
v Device drivers (on Users Guide CD)  
v Mounting bracket  
Contact your place of purchase if an item is missing or damaged. Be sure to retain  
your proof of purchase and packing material. They might be required to receive  
warranty service.  
Software description  
The IBM 100/200 GB HH LTO Internal Tape Drive includes trial-version backup  
application CDs. These CDs contain popular backup and restore applications for  
Microsoft® Windows NT®, Novell NetWare, and other operating systems. You can  
install the application you choose for your computer system by following the  
installation instructions that come with the CD you select. However, these trial  
versions of the software expire after 30 to 90 days, depending on the application  
you use.  
You can use the trial period to determine the best application for your specific  
computer configuration. For information on purchasing a permanent installation  
copy of the desired tape drive backup application, go to the IBM tape drive Web  
follow the software links. The CDs also contain backup applications that are used  
with other products but are not applicable to the 100/200 GB HH LTO Internal  
Tape Drive. Supported tape drive configurations can be found on the IBM Server  
1. GB equals approximately 1 000 000 000 bytes.  
© Copyright IBM Corp. 2001  
1
 
Installation requirements  
To install this drive, you must have the following:  
v A dedicated low voltage differential (Ultra2) or a single-ended (SE)2 SCSI host  
adaptor  
v Documentation for your computer, SCSI bus adapter, or external enclosure  
v An Ultra2 LVD active terminator if you are installing the tape drive at the end of  
an Ultra2 LVD SCSI device chain3, or an SE active terminator if you are  
installing the tape drive at the end of an SE SCSI device chain  
v Phillips and flat blade screwdrivers for the mounting screws, and for opening  
your computer  
v Flat-nose pliers (optional) to install and remove jumpers  
v An available 5.25-inch half high drive bay  
v Supported operating system, Windows NT, Windows 2000, Netware, or Linux  
v Supported backup software, Veritas Backup Exec or CA AverServeit  
Installing the drive  
This section contains information on installing the tape drive in IBM servers and in  
other computers.  
Installing the drive in IBM servers  
The IBM 100/200 GB HH LTO Internal Tape Drive can be installed in IBM xSeries  
200, 220, 230, 240, 340 as well as IBM Netfinity® 4500R, 5100, 5600, 7100, and 7600.  
It can also be installed externally via a 3551001, or a 3510020, to IBM xSeries 330 or  
Netfinity 6000R or 8500R. Refer to the documentation that comes with the server  
for instructions on installing the tape drive.  
General installation instructions  
Follow these steps to install the tape drive in other computers.  
Step 1. Selecting a SCSI ID  
Each device on a SCSI bus must have a unique SCSI ID. You can select a SCSI ID  
from 0 to 6 for the tape drive. The SCSI ID must be supported by your SCSI  
adapter. Refer to your SCSI adapter documentation for the range and relative  
priority of the IDs supported. The tape drive is shipped with the SCSI ID preset to  
3.  
Follow these guidelines to select a SCSI ID:  
v Assign the tape drive to one of the higher priority IDs available (06).  
v Assign the lower priority ID numbers (8-15) to those devices that are most often  
used or are faster than other devices in the chain.  
v Do not assign an ID of 7, because this is usually used as the SCSI adapter ID.  
Depending on your computer, there are several ways to view your current SCSI  
ID settings:  
2. This tape drive can be installed on a single-ended (SE) SCSI device chain, but doing so might limit the performance of the drive.  
3. SCSI termination might be provided with your computer or SCSI adapter. Refer to the documentation that comes with your  
computer or SCSI adapter for more information.  
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100/200 GB HH LTO Internal Tape Drive: Users Guide  
 
v For many IBM computers, press F1 during the startup after the memory check  
completes. Other adapters show SCSI settings when you press Ctrl A. Check the  
documentation that comes with your computer or SCSI adapter for information  
on how to view configuration information.  
v Use SCSI adapter utility programs, if available.  
v Inspect the installed SCSI devices to see how the jumpers that determine the IDs  
are set.  
Step 2. Preparing for installation  
To prepare for installation:  
1. Unpack the tape drive and store the packaging. You will need the packaging if  
you return the drive for service.  
2. If you are installing the drive in an external storage enclosure, turn off the  
enclosure.  
3. Turn off all attached devices.  
4. Turn off the computer.  
5. Disconnect all cables from the computer and all attached devices; then open the  
computer. For specific information on opening your computer, refer to the  
documentation that comes with your computer.  
Attention: Tape drives are sensitive to static electricity discharge. The drive is wrapped in a static-protective bag to  
prevent damage.  
6. Before opening the static-protective bag containing the tape drive, touch the  
bag to an unpainted metal surface on the computer for at least two seconds.  
Remove the drive from the static-protective bag. If you must put the drive  
down, place the drive on the static-protective bag. Do not touch any exposed  
components of the tape drive. Instead, handle it carefully by the edges.  
Step 3. Setting the SCSI ID  
Refer to the following diagram when setting the SCSI ID.  
Installation and users guide  
3
ꢀ1ꢁSCSI connector  
ꢀ2ꢁSCSI ID connector  
ꢀ3ꢁPower connector  
Note:  
1. When setting the SCSI ID, use the jumpers that come with the tape drive.  
2. If your enclosure uses a remote SCSI ID switch, remove the jumpers from the jumper pins on the tape drive and  
connect the remote switch.  
1. Set the SCSI ID.  
a. Locate the SCSI ID connector ꢀ2ꢁ.  
b. Decide on the SCSI ID number you want before you attach the SCSI bus  
cable to the host. Make sure that the ID number you want is not already  
being used by another device.  
c. Find the jumper pin setting that corresponds to the SCSI ID number you  
choose; then place jumper pins on the SCSI ID blocks as shown. You can  
use a pair of flat-nose pliers to place the jumpers on the jumper pins.  
2. Terminate the SCSI bus by adding the appropriate (LVD or SE) terminator to  
the last connector on the SCSI bus.  
Step 4. Mounting the drive  
Mount the tape drive; then attach the SCSI and power cables to it. If there is  
insufficient working space to attach the connectors after mounting the drive, attach  
the cables first. To mount the drive, follow these steps:  
1. Locate an available 5.25-inch bay or space in your computer to mount the tape  
drive. Remove the cover plate from the bay selected. Place the drive  
horizontally or vertically.  
2. Attach mounting hardware to drive (if applicable).  
3. Align the drive-bay screw holes with the threaded holes in the drive housing.  
When you mount the tape drive, follow these guidelines:  
v Ensure that no objects such as screw heads, cables, or adjacent devices are  
pressing against the frame.  
v Ensure that nothing blocks the ventilation slots on the bottom and rear of the  
tape drive.  
Attention: Use only the screws that come with the tape drive. Other screws  
might be too long and can cause damage to the drive.  
4. Insert a screw through each of the drive-bay holes into the threaded holes in  
the drive and tighten the screws with a screwdriver.  
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100/200 GB HH LTO Internal Tape Drive: Users Guide  
Step 5. Attaching cables  
To attach the SCSI and power cables to the tape drive:  
1. Locate the SCSI cable on your computer (a 68-pin ribbon cable with one end  
connected to the SCSI adapter) and find the next available connector that is  
farthest from the adapter. Use all empty bus connectors beginning with the one  
farthest from the adapter to ensure better signal quality.  
Note: The SCSI adapter might be part of the computer system board or might be an adapter installed in an  
expansion slot.  
2. Attach the SCSI cable from your computer to the tape drive 68-pin SCSI  
connectorꢀ1ꢁ. The SCSI cable connector at the end of the SCSI cable will attach  
to the drive only one way. Do not force the cable onto the drive.  
Attention: Do not force the power cable into the tape drive power connector. If the power cable is upside down  
and you force the connection, you might damage the drive.  
3. Connect the power cable connector ꢀ2ꢁto the four-pin connector on the tape  
drive as shown in the illustration. If all the power cables are in use, purchase a  
dc Y-splitter cable, which is available at most electronics stores. Split a cable to  
make a connection available for the tape drive.  
Step 6. Completing the installation  
Check your work before closing the computer.  
1. Be sure that the power and SCSI connectors are securely attached. Be sure that  
the cables are neatly routed.  
Installation and users guide  
5
2. Replace the computer cover and secure it in place. Reconnect the power cords  
and cables.  
Step 7. Turning on the device  
Turn on all attached devices; then turn on your computer. The tape drive performs  
a power-on self-test (POST) within 15 seconds and then performs a drive reset.  
Step 8. Updating the configuration  
For most computers, the configuration-setup utility program automatically  
recognizes the new tape drive. However, you might have to provide information  
about your system changes after you restart your computer.  
Ensure that the appropriate advanced SCSI programming interface (ASPI) device  
drivers are installed to support the tape drive. Device drivers are usually provided  
with the SCSI adapter.  
If your computer does not recognize the tape drive after startup or if you receive  
startup errors, run the configuration-setup utility program as described in the  
documentation that comes with your computer. If all the indicators on either side  
of the tape drive blink in unison, there is a problem with the tape drive. Press the  
Unload button on the right side of the drive front panel to eject any tape that  
might be inserted and to reset the drive. If the problem persists, turn off the  
computer; then turn it back on. If the problem continues, see Appendix D.  
Troubleshootingon page 17 for further steps.  
Step 9. Installing backup and restore software  
To use the drive, you must install an appropriate backup and restore application  
for your computer operating system. If you are using software not included in the  
option package, follow the directions that come with your software. If you are  
using the trial software that comes with the option, insert a trial application CD  
into the CD-ROM drive and follow the on-screen installation and operating  
instructions.  
If you are using the hardware installation support that your operating system  
provides, and the operating system requests a device driver, insert the Users  
Guide CD and look in the ‘‘device driver’’ folder.  
Using the drive  
This illustration shows the front panel of the 100/200 GB LTO Internal Tape Drive.  
ꢀ1ꢁ Eject cartridge button  
ꢀ3ꢁ Four LEDs  
ꢀ2ꢁ Emergency reset  
ꢀ4ꢁ Cartridge door  
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100/200 GB HH LTO Internal Tape Drive: Users Guide  
 
Front Panel LEDs  
The following table describes the LED (light emitting diode) indicators on the  
drive front panel.  
Indicator activity  
Meaning  
Ready (top, green)  
v On: the tape drive is ready for use  
v Off: the drive power is off or there was a failure  
during self-test  
v Flashing: the drive is busy  
Drive Error (second, amber)  
Tape Error (third, amber)  
v Off: no fault has been detected  
v Flashing: a problem has occurred with the drive  
hardware  
v Off: no fault has been detected  
v Flashing: the tape currently in the drive is faulty. This  
LED could come on for a number of reasons, but they  
all relate to a problem with the tape, such as  
unreadable cartridge memory or unsupported tape. Do  
not use the cartridge; replace it. The LED will go out  
when a tape load is started.  
Use Cleaning Cartridge (bottom, amber)  
v On: cleaning cartridge is being used  
v Off: the drive does not require cleaning  
v Flashing: the drive needs cleaning  
Loading tape cartridges  
To load a tape cartridge, refer to the following diagram, and perform the following  
steps:  
1. Make sure the tape drive is turned on.  
2. Make sure the write-protection switch on the tape cartridge is properly set.  
3. Grasp the tape cartridge so that the write-protect switch faces you.  
4. Slide the tape cartridge into the tape load compartment.  
Note: If the tape cartridge is already in the unload position (partially ejected)  
and you want to reload it, remove the cartridge and then load it again. If  
the tape cartridge is already loaded and you turn the power off, then  
turn the power back on. The tape cartridge will reload.  
5. The drive will pull in the cartridge and flash the green LED while loading.  
Once loaded, the green LED returns to a solid state.  
Installation and users guide  
7
Unloading tape cartridges  
To unload a tape cartridge, perform the following steps.  
1. Make sure that the 100/200 GB HH LTO Internal Tape Drive is turned on.  
2. Press the Unload button. The drive rewinds the tape and places the tape  
cartridge in the unload position. The status light will flash green while the tape  
rewinds, and then turn off when the cartridge is ejected from the drive.  
3. After the tape cartridge has been ejected, grasp the cartridge and remove it.  
Emergency unload  
If a cartridge fails to eject using the normal unload procedure, press and hold the  
Eject button for 5 seconds. This will instruct the drive to perform an emergency  
unload.  
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100/200 GB HH LTO Internal Tape Drive: Users Guide  
Setting write protection on the cartridge  
The front of the cartridge has an orange write-protect switch ꢀ1ꢁto prevent  
accidental erasure. Slide the switch to the right to write-protectꢀ2ꢁor to the left to  
enable writing.  
Resetting the drive  
The reset procedure rewinds the tape and clears the buffer of previous tape drive  
commands and data. To reset the tape drive, insert a paper clip into the emergency  
reset button on the front of the device, or turn the computer off and back on again.  
When reset, all front LEDs turn on and then off, with the top green LED remaining  
on to indicate a ready condition.  
If you reset the tape drive while a cartridge is loaded, the tape rewinds to the  
beginning. The reset might take as long as 2 minutes if the tape is positioned near  
the end. After the drive has been reset, tape operation starts from the beginning of  
the data cartridge. After resetting the drive, restart your backup tape software.  
Packing the drive for shipping  
Attention: To avoid damaging the tape drive, use the original shipping materials when you ship it. Your proof of  
purchase might be required to receive warranty service. If you are returning the tape drive for service, remove and  
keep all cartridges, cables, and terminators.  
If you are shipping the tape drive to another location or returning it for repair,  
pack the tape drive in its original shipping container and packing materials.  
Installation and users guide  
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10 100/200 GB HH LTO Internal Tape Drive: Users Guide  
Appendix A. Maintenance  
You need to perform regular maintenance on your 100/200 GB HH LTO Internal  
Tape Drive. This section explains how to care for the tape cartridges and how to  
clean the drive head.  
Caring for tape cartridges  
The following points are guidelines for storing and using the cartridges:  
v Do not open the tape access door of the cartridge or touch the tape itself.  
v Keep your cartridges away from sources of electromagnetic fields, such as  
telephones, dictation equipment, mechanical or printing calculators, motors, and  
bulk erasers. Do not place the cartridges on the computer monitor or on the base  
unit of the computer.  
v Keep cartridges away from direct sunlight and heat sources, such as radiators or  
warm air ducts.  
v Keep cartridges free of moisture. Do not wet or submerge cartridges in any  
liquid.  
v Do not expose cartridges to temperature extremes.  
Cleaning cartridges  
You must use Ultrium cleaning cartridges with Ultrium tape drives, as other  
cleaning cartridges will not load and run. A cleaning cartridge is supplied with  
each tape drive and should only be used when the Use Cleaning Cartridgeamber  
LED is flashing. Insert the cleaning cartridge and the drive will carry out its  
cleaning cycle and eject the cartridge on completion (which can take up to 5  
minutes). During the cleaning cycle the amber Use Cleaning CartridgeLED will  
light solidly and the green ReadyLED will flash.  
Each cleaning cartridge can be used up to 15 times. If the cleaning cartridge is  
ejected immediately with the Tape ErrorLED on, it has expired. New cleaning  
cartridges are available from your supplier, and can be ordered following the  
insert-card instructions that come with the cleaning cartridge.  
© Copyright IBM Corp. 2001  
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12 100/200 GB HH LTO Internal Tape Drive: Users Guide  
Appendix B. Tape handling  
This section describes how to properly handle your tape cartridges to reduce wear  
on the 100/200 GB HH LTO Internal Tape Drive.  
Tape handling and storage  
Most tapes are supplied in sealed cartridges. Tapes are provided this way so that  
the tape will remain in a clean environment. Opening the cartridge enables dirt  
and airborne particles to enter and contaminate the cartridge. The cartridge must  
only be opened by the tape drive and not by an operator. The tape is also held  
under proper tension inside the cartridge. If the cartridge is dropped, this tension  
is relaxed. Inserting a dropped cartridge into a tape drive can often cause a  
misload that results in a jam. The jam ruins the tape and can cause physical  
damage if the cartridge is not removed properly. When you store tapes, place them  
in their protective containers and store them on their ends. Store the tapes in a  
clean, dry area at normal room temperature and away from magnetic fields.  
Environmental issues  
The operating environment might adversely affect tape drive operation. The tape  
drive is designed to operate in a clean environment. When tape is installed in a  
tape drive, the clearance between the heads and the tape is measured in microns.  
Even particles of smoke are larger than the space available between the tape and  
the heads. Other environmental factors that adversely affect tape drive operation  
are dirt, dust, fibers, and airborne particles. Ensure that you operate in a clean  
environment.  
Tape drive cleaning  
Even if the operating environment is clean, dirt might build up on the heads of  
any tape drive. Every time tape motion occurs, some of the media surface comes  
off on the heads. Over time, this material builds up, causing the tape head  
clearance to increase. The increased tape head clearance produces reading and  
writing errors. Most tape drives today have a built-in cleaning indicator to notify  
you when the tape needs cleaning.  
Do not use any non-LTO cleaning cartridges with these tape drives. You can use  
cleaning cartridges only for a limited number of times. A cleaning cartridge is  
expired after it has been used for the maximum number of times as indicated.  
When a cleaning cartridge is expired, you must replace it. Never reuse an expired  
cleaning cartridge. If you continue to use an expired cleaning cartridge, you might  
reintroduce dirt to the tape drive and you might not clean the drive. To make sure  
that you know when your cleaning cartridge expires, make a notation on the  
cleaning cartridge each time you clean the tape drive.  
© Copyright IBM Corp. 2001  
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14 100/200 GB HH LTO Internal Tape Drive: Users Guide  
Appendix C. Product specifications  
This appendix includes the product specifications and requirements.  
Physical specifications  
Height (with bezel)  
Width (with bezel)  
Length (with bezel)  
Weight 2.9 Kg.  
41.45 mm (1.625 in)  
148 mm (5.8 in)  
221 mm (8.7 in)  
2 Kg. (4.4 lb)  
Input voltages  
Standard +5 V dc and +12 V dc 5%  
Maximum sustained data-transfer rates  
Uncompressed data  
8 MB per second  
Operating environment  
Tape path temperature range  
+10°C to +35°C  
(+50°F to +104°F)  
Relative humidity  
Wet bulb  
20% to 80%, noncondensing  
25°C (77°F) maximum  
-152 m to +12 192 m  
(-500 to +40 000 ft)  
11°C (51.8°F) per hour  
10% per hour  
Altitude  
Temperature gradient  
Humidity gradient  
© Copyright IBM Corp. 2001  
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16 100/200 GB HH LTO Internal Tape Drive: Users Guide  
Appendix D. Troubleshooting  
The first step in problem solving is establishing whether the problem lies with the  
cartridge, the drive, the host computer and its connections, the backup software or  
with the way the system is being operated. If none of the following advice helps  
you solve the problem, contact your supplier.  
The computer does not restart after installation  
Possible reason  
Recommended action  
You have connected the tape drive to an existing SCSI  
bus that has other devices connected to it and the SCSI  
address of your drive is identical to the address used by  
another device.  
Make sure that each device on the SCSI bus has a unique  
ID.  
For best results, connect the tape drive to a dedicated  
host bus adapter. Do not connect the drive to a disk  
RAID controller.  
You have installed an additional SCSI host bus adapter  
Remove the new host bus adapter and check the server  
and its resources are conflicting with an existing adapter. documentation.  
You have disconnected the power or SCSI cable from the Check that the cables to all devices are firmly connected.  
computer start disk during the drive installation process.  
The computer starts but does not recognize the tape drive  
Possible reason  
Recommended action  
The power or SCSI cable is not connected properly.  
Check that the cables to the tape drive are firmly  
connected. Ensure that the SCSI cable is LVD-compliant  
and that it does not have any bent pins. Replace if  
necessary.  
The SCSI bus is not terminated correctly.  
Check that the SCSI bus is actively terminated. (Refer to  
the documentation for your SCSI controller and any  
other SCSI devices you have).  
The SCSI ID address of the tape drive is not unique.  
Make sure that each device connected to the SCSI  
controller has a unique SCSI ID. Remember that 7 is  
normally reserved for the host bus adapter.  
The application does not recognize the tape drive  
Possible reason  
Recommended action  
The application does not support the tape drive.  
Refer to your manufacturers World Wide Web site for  
details of backup applications that support the Ultrium  
tape drive. Load any service packs as necessary.  
Some applications require drivers to be loaded.  
Check that the correct SCSI and tape drive drivers are  
installed. Consult the installation notes of the backup  
application for details.  
© Copyright IBM Corp. 2001  
17  
 
The drive does not work  
Possible reason  
Recommended action  
If the drive does not turn on, the power cable might not Make sure that the power cable is firmly connected. Try  
be connected to the drive correctly.  
another power cable. If the power supply is present and  
all LEDs remain off, try the reset button to power cycle  
the drive. If this fails, call for assistance.  
If the self-test fails, there might be a hardware or  
firmware failure.  
If there is a cartridge in the drive, remove it. Turn off the  
drive and turn it on again. If the self-test still fails, call  
for assistance.  
Post-installation troubleshooting  
Remember that the system recognizes devices during start-up. If you swap or  
connect a product when your system is running, you will need to restart the  
system. Restarting the system will reset devices and will often resolve problems.  
Restart the computer every time you add a driver or install firmware.  
Understanding LEDs  
Your tape drive has four LEDs (light emitting diodes) on the front panel, which  
indicate drive status. These LEDs provide useful troubleshooting information.  
The tape drive performs a power-on self-test whenever power is applied or the  
drive is reset. The test takes about 5 seconds.  
The green Ready light and the three amber lights for the other LEDs flash briefly  
and then go out.  
The green Ready LED flashes and then remains on if the drive passes the self-test.  
If the self-test fails, the Drive Error and Tape Error LEDs flash, while the Ready  
and Use Cleaning Cartridge LEDs are off. This continues until the drive is reset.  
Use the following table to interpret the LED sequences and the appropriate action  
to take.  
Symptom  
Action  
Drive fails to execute power-on self-test. LEDs remain  
off.  
Check power is being supplied to the drive.  
Try another power connector.  
If the power supply is present and all LEDs remain off,  
call for service.  
Drive fails to execute power-on self-test. The Drive Error Unload the tape cartridge. Power cycle or reset the drive.  
and Tape Error LEDs flash, while the Ready and Use  
Cleaning Cartridge LEDs are off.  
Use the end of a paperclip to press the Reset button on  
the front of the tape drive.  
If the condition clears, load a new tape and discard the  
suspecttape cartridge.  
If the error condition reappears, call for service.  
The Use Cleaning Tape LED is flashing.  
The drive requires cleaning. Load the cleaning cartridge.  
The cleaning cartridge is ejected immediately after  
loading and the Tape Error LED is flashing.  
Make sure that you are using a cleaning cartridge that  
has been used fewer than 15 times.  
18 100/200 GB HH LTO Internal Tape Drive: Users Guide  
 
Symptom  
Action  
The Drive Error LED is flashing.  
The drive mechanism has detected an error. Power cycle  
or reset the drive.  
If the condition clears, load a new tape. If the Drive  
Error LED remains on, call for service.  
The Tape Error LED is flashing.  
Unload the tape cartridge. Load a new cartridge.  
If the Tape Error LED is now off, discard the suspect’  
tape cartridge.  
If it is still on, call for service.  
The tape is ejected immediately and the Tape Error LED The tape cartridge memory (CM) might be faulty.  
is flashing, or the Drive Error LED flashes on unloading Write-protect the cartridge by sliding the red switch on  
tape.  
the tape cartridge. The tape can be loaded and the data  
read. Once the data is recovered, the cartridge must be  
discarded.  
Fault diagnosis  
If an error occurs with the tape drive, follow these steps to eliminate possible  
causes.  
Note: After each step, retry the backup operation. If the backup still fails, go on to the next step.  
v Clean the tape drive.  
v Retension the data cartridge.  
v Replace the data cartridge.  
Appendix D. Troubleshooting 19  
 
20 100/200 GB HH LTO Internal Tape Drive: Users Guide  
Appendix E. Help and service information  
This section contains information on how to obtain online and telephone technical  
support.  
Online technical support  
Online technical support is available during the life of your product. Online  
assistance can be obtained through the Personal Computing Support Web site and  
the IBM Automated Fax System.  
Online technical support  
IBM Personal Computing Support Web site  
IBM Automated Fax System  
1-800-426-3395 (U.S. and Canada)  
During the warranty period, assistance for replacement or exchange of defective  
components is available. In addition, if your IBM option is installed in an IBM  
computer, you might be entitled to service at your location. Your technical support  
representative can help you determine the best alternative.  
Telephone technical support  
Installation and configuration support through the HelpCenter will be withdrawn  
or made available for a fee, at IBMs discretion, 90 days after the option has been  
withdrawn from marketing. Additional support offerings, including step-by-step  
installation assistance, are available for a nominal fee.  
To assist the technical support representative, have available as much of the  
following information as possible:  
v Option name  
v Option number  
v Proof of purchase  
v Computer manufacturer, model, serial number (if IBM), and manual  
v Exact wording of the error message (if any)  
v Description of the problem  
v Hardware and software configuration information for your system  
If possible, be at your computer. Your technical support representative might want  
to walk you through the problem during the call.  
For the support telephone number and support hours by country, refer to the  
following table or to the enclosed technical support insert. If the number is not  
provided, contact your IBM reseller or IBM marketing representative. Response  
time may vary depending on the number and nature of the calls received.  
Support 24 hours a day, 7 days a week  
Canada (Toronto only)  
Canada (all other)  
416-383-3344  
1-800-565-3344  
© Copyright IBM Corp. 2001  
21  
 
U.S.A. and Puerto Rico  
All other countries  
1-800-772-2227  
HelpCenter Phone List.  
22 100/200 GB HH LTO Internal Tape Drive: Users Guide  
Appendix F. Product warranty and notices  
Warranty Statements  
The warranty statements consist of two parts: Part 1 and Part 2. Part 1 varies by  
country. Part 2 is the same for both statements. Be sure to read both the Part 1 that  
applies to your country and Part 2.  
v United States, Puerto Rico, and Canada (Z125-4753-05 11/97) (Part 1 - General  
Terms on page 23).  
v Worldwide except Canada, Puerto Rico, Turkey, and United States  
(Z125-5697-01 11/97) (Part 1 - General Terms on page 26).  
v Worldwide Country-Unique Terms (Part 2 - Country-Unique Terms on page 29).  
IBM Statement of Limited Warranty for United States, Puerto Rico, and  
Canada (Part 1 - General Terms)  
This Statement of Warranty includes Part 1 - General Terms and Part 2 - Country-unique  
Terms. The terms of Part 2 may replace or modify those of Part 1. The warranties  
provided by IBM in this Statement of Warranty apply only to Machines you purchase for  
your use, and not for resale, from IBM or your reseller. The term Machinemeans an  
IBM machine, its features, conversions, upgrades, elements, or accessories, or any  
combination of them. The term Machinedoes not include any software programs,  
whether pre-loaded with the Machine, installed subsequently or otherwise. Unless IBM  
specifies otherwise, the following warranties apply only in the country where you acquire  
the Machine. Nothing in this Statement of Warranty affects any statutory rights of  
consumers that cannot be waived or limited by contract. If you have any questions, contact  
IBM or your reseller.  
Machine - 100/200 GB HH LTO Internal Tape Drive  
Warranty period* - Three years  
* Contact your place of purchase for warranty service information. Some IBM Machines are eligible for on-site warranty service  
depending on the country where service is performed.  
The IBM Warranty for Machines  
IBM warrants that each Machine 1) is free from defects in materials and  
workmanship and 2) conforms to IBMs Official Published Specifications. The  
warranty period for a Machine is a specified, fixed period commencing on its Date  
of Installation. The date on your sales receipt is the Date of Installation, unless IBM  
or your reseller informs you otherwise.  
During the warranty period IBM or your reseller, if approved by IBM to provide  
warranty service, will provide repair and exchange service for the Machine,  
without charge, under the type of service designated for the Machine and will  
manage and install engineering changes that apply to the Machine.  
If a Machine does not function as warranted during the warranty period, and IBM  
or your reseller are unable to either 1) make it do so or 2) replace it with one that  
is at least functionally equivalent, you may return it to your place of purchase and  
your money will be refunded. The replacement may not be new, but will be in  
good working order.  
© Copyright IBM Corp. 2001  
23  
 
Extent of Warranty  
The warranty does not cover the repair or exchange of a Machine resulting from  
misuse, accident, modification, unsuitable physical or operating environment,  
improper maintenance by you, or failure caused by a product for which IBM is not  
responsible. The warranty is voided by removal or alteration of Machine or parts  
identification labels.  
THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE  
ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED,  
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR  
CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR  
PURPOSE. THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND  
YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM  
JURISDICTION TO JURISDICTION. SOME JURISDICTIONS DO NOT  
ALLOW THE EXCLUSION OR LIMITATION OF EXPRESS OR IMPLIED  
WARRANTIES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT  
APPLY TO YOU. IN THAT EVENT, SUCH WARRANTIES ARE LIMITED IN  
DURATION TO THE WARRANTY PERIOD. NO WARRANTIES APPLY AFTER  
THAT PERIOD.  
Items Not Covered by Warranty  
IBM does not warrant uninterrupted or error-free operation of a Machine.  
Unless specified otherwise, IBM provides non-IBM machines WITHOUT  
WARRANTIES OF ANY KIND.  
Any technical or other support provided for a Machine under warranty, such as  
assistance via telephone with how-toquestions and those regarding Machine  
set-up and installation, will be provided WITHOUT WARRANTIES OF ANY  
KIND.  
Warranty Service  
To obtain warranty service for the Machine, contact your reseller or IBM. In the  
United States, call IBM at 1-800-772-2227. In Canada, call IBM at 1-800-565-3344. (In  
Toronto, call 416-383-3344.) You may be required to present proof of purchase.  
IBM or your reseller provides certain types of repair and exchange service, either  
at your location or at a service center, to keep Machines in, or restore them to,  
conformance with their Specifications. IBM or your reseller will inform you of the  
available types of service for a Machine based on its country of installation. IBM  
may repair the failing Machine or exchange it at its discretion.  
When warranty service involves the exchange of a Machine or part, the item IBM  
or your reseller replaces becomes its property and the replacement becomes yours.  
You represent that all removed items are genuine and unaltered. The replacement  
may not be new, but will be in good working order and at least functionally  
equivalent to the item replaced. The replacement assumes the warranty service  
status of the replaced item.  
Any feature, conversion, or upgrade IBM or your reseller services must be installed  
on a Machine which is 1) for certain Machines, the designated, serial-numbered  
Machine and 2) at an engineering-change level compatible with the feature,  
conversion, or upgrade. Many features, conversions, or upgrades involve the  
24 100/200 GB HH LTO Internal Tape Drive: Users Guide  
removal of parts and their return to IBM. A part that replaces a removed part will  
assume the warranty service status of the removed part.  
Before IBM or your reseller exchanges a Machine or part, you agree to remove all  
features, parts, options, alterations, and attachments not under warranty service.  
You also agree to  
1. ensure that the Machine is free of any legal obligations or restrictions that  
prevent its exchange;  
2. obtain authorization from the owner to have IBM or your reseller service a  
Machine that you do not own; and  
3. where applicable, before service is provided  
a. follow the problem determination, problem analysis, and service request  
procedures that IBM or your reseller provides,  
b. secure all programs, data, and funds contained in a Machine,  
c. provide IBM or your reseller with sufficient, free, and safe access to your  
facilities to permit them to fulfill their obligations, and  
d. inform IBM or your reseller of changes in a Machines location.  
IBM is responsible for loss of, or damage to, your Machine while it is 1) in IBMs  
possession or 2) in transit in those cases where IBM is responsible for the  
transportation charges.  
Neither IBM nor your reseller is responsible for any of your confidential,  
proprietary or personal information contained in a Machine which you return to  
IBM or your reseller for any reason. You should remove all such information from  
the Machine prior to its return.  
Production Status  
Each IBM Machine is manufactured from new parts, or new and used parts. In  
some cases, the Machine may not be new and may have been previously installed.  
Regardless of the Machines production status, IBMs appropriate warranty terms  
apply.  
Limitation of Liability  
Circumstances may arise where, because of a default on IBMs part or other  
liability, you are entitled to recover damages from IBM. In each such instance,  
regardless of the basis on which you are entitled to claim damages from IBM  
(including fundamental breach, negligence, misrepresentation, or other contract or  
tort claim), IBM is liable for no more than  
1. damages for bodily injury (including death) and damage to real property and  
tangible personal property; and  
2. the amount of any other actual direct damages, up to the greater of U.S.  
$100,000 (or equivalent in local currency) or the charges (if recurring, 12  
monthscharges apply) for the Machine that is the subject of the claim.  
This limit also applies to IBMs suppliers and your reseller. It is the maximum  
for which IBM, its suppliers, and your reseller are collectively responsible.  
UNDER NO CIRCUMSTANCES IS IBM LIABLE FOR ANY OF THE  
FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES  
(OTHER THAN THOSE UNDER THE FIRST ITEM LISTED ABOVE); 2) LOSS  
OF, OR DAMAGE TO, YOUR RECORDS OR DATA; OR 3) SPECIAL,  
INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC  
Appendix F. Product warranty and notices 25  
CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS),  
EVEN IF IBM, ITS SUPPLIERS OR YOUR RESELLER IS INFORMED OF  
THEIR POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW THE  
EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL  
DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY  
TO YOU.  
IBM Statement of Warranty Worldwide except Canada, Puerto Rico,  
Turkey, United States (Part 1 - General Terms)  
This Statement of Warranty includes Part 1 - General Terms and Part 2 - Country-unique  
Terms. The terms of Part 2 may replace or modify those of Part 1. The warranties  
provided by IBM in this Statement of Warranty apply only to Machines you purchase for  
your use, and not for resale, from IBM or your reseller. The term Machinemeans an  
IBM machine, its features, conversions, upgrades, elements, or accessories, or any  
combination of them. The term Machinedoes not include any software programs,  
whether pre-loaded with the Machine, installed subsequently or otherwise. Unless IBM  
specifies otherwise, the following warranties apply only in the country where you acquire  
the Machine. Nothing in this Statement of Warranty affects any statutory rights of  
consumers that cannot be waived or limited by contract. If you have any questions, contact  
IBM or your reseller.  
Machine - 100/200 GB HH LTO Internal Tape Drive  
Warranty period* - Three years  
* Contact your place of purchase for warranty service information. Some IBM Machines are eligible for on-site warranty service  
depending on the country where service is performed.  
The IBM Warranty for Machines  
IBM warrants that each Machine 1) is free from defects in materials and  
workmanship and 2) conforms to IBMs Official Published Specifications. The  
warranty period for a Machine is a specified, fixed period commencing on its Date  
of Installation. The date on your sales receipt is the Date of Installation, unless IBM  
or your reseller informs you otherwise.  
During the warranty period IBM or your reseller, if approved by IBM to provide  
warranty service, will provide repair and exchange service for the Machine,  
without charge, under the type of service designated for the Machine and will  
manage and install engineering changes that apply to the Machine.  
If a Machine does not function as warranted during the warranty period, and IBM  
or your reseller are unable to either 1) make it do so or 2) replace it with one that  
is at least functionally equivalent, you may return it to your place of purchase and  
your money will be refunded. The replacement may not be new, but will be in  
good working order.  
Extent of Warranty  
The warranty does not cover the repair or exchange of a Machine resulting from  
misuse, accident, modification, unsuitable physical or operating environment,  
improper maintenance by you, or failure caused by a product for which IBM is not  
responsible. The warranty is voided by removal or alteration of Machine or parts  
identification labels.  
26 100/200 GB HH LTO Internal Tape Drive: Users Guide  
 
THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE  
ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED,  
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR  
CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR  
PURPOSE. THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND  
YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM  
JURISDICTION TO JURISDICTION. SOME JURISDICTIONS DO NOT  
ALLOW THE EXCLUSION OR LIMITATION OF EXPRESS OR IMPLIED  
WARRANTIES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT  
APPLY TO YOU. IN THAT EVENT, SUCH WARRANTIES ARE LIMITED IN  
DURATION TO THE WARRANTY PERIOD. NO WARRANTIES APPLY AFTER  
THAT PERIOD.  
Items Not Covered by Warranty  
IBM does not warrant uninterrupted or error-free operation of a Machine.  
Unless specified otherwise, IBM provides non-IBM machines WITHOUT  
WARRANTIES OF ANY KIND.  
Any technical or other support provided for a Machine under warranty, such as  
assistance via telephone with how-toquestions and those regarding Machine  
set-up and installation, will be provided WITHOUT WARRANTIES OF ANY  
KIND.  
Warranty Service  
To obtain warranty service for the Machine, contact your reseller or IBM. You may  
be required to present proof of purchase.  
IBM or your reseller provides certain types of repair and exchange service, either  
at your location or at a service center, to keep Machines in, or restore them to,  
conformance with their Specifications. IBM or your reseller will inform you of the  
available types of service for a Machine based on its country of installation. IBM  
may repair the failing Machine or exchange it at its discretion.  
When warranty service involves the exchange of a Machine or part, the item IBM  
or your reseller replaces becomes its property and the replacement becomes yours.  
You represent that all removed items are genuine and unaltered. The replacement  
may not be new, but will be in good working order and at least functionally  
equivalent to the item replaced. The replacement assumes the warranty service  
status of the replaced item.  
Any feature, conversion, or upgrade IBM or your reseller services must be installed  
on a Machine which is 1) for certain Machines, the designated, serial-numbered  
Machine and 2) at an engineering-change level compatible with the feature,  
conversion, or upgrade. Many features, conversions, or upgrades involve the  
removal of parts and their return to IBM. A part that replaces a removed part will  
assume the warranty service status of the removed part.  
Before IBM or your reseller exchanges a Machine or part, you agree to remove all  
features, parts, options, alterations, and attachments not under warranty service.  
You also agree to  
1. ensure that the Machine is free of any legal obligations or restrictions that  
prevent its exchange;  
Appendix F. Product warranty and notices 27  
2. obtain authorization from the owner to have IBM or your reseller service a  
Machine that you do not own; and  
3. where applicable, before service is provided  
a. follow the problem determination, problem analysis, and service request  
procedures that IBM or your reseller provides,  
b. secure all programs, data, and funds contained in a Machine,  
c. provide IBM or your reseller with sufficient, free, and safe access to your  
facilities to permit them to fulfill their obligations, and  
d. inform IBM or your reseller of changes in a Machines location.  
IBM is responsible for loss of, or damage to, your Machine while it is 1) in IBMs  
possession or 2) in transit in those cases where IBM is responsible for the  
transportation charges.  
Neither IBM nor your reseller is responsible for any of your confidential,  
proprietary or personal information contained in a Machine which you return to  
IBM or your reseller for any reason. You should remove all such information from  
the Machine prior to its return.  
Production Status  
Each IBM Machine is manufactured from new parts, or new and used parts. In  
some cases, the Machine may not be new and may have been previously installed.  
Regardless of the Machines production status, IBMs appropriate warranty terms  
apply.  
Limitation of Liability  
Circumstances may arise where, because of a default on IBMs part or other  
liability, you are entitled to recover damages from IBM. In each such instance,  
regardless of the basis on which you are entitled to claim damages from IBM  
(including fundamental breach, negligence, misrepresentation, or other contract or  
tort claim), IBM is liable for no more than  
1. damages for bodily injury (including death) and damage to real property and  
tangible personal property; and  
2. the amount of any other actual direct damages, up to the greater of U.S.  
$100,000 (or equivalent in local currency) or the charges (if recurring, 12  
monthscharges apply) for the Machine that is the subject of the claim.  
This limit also applies to IBMs suppliers and your reseller. It is the maximum  
for which IBM, its suppliers, and your reseller are collectively responsible.  
UNDER NO CIRCUMSTANCES IS IBM LIABLE FOR ANY OF THE  
FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES  
(OTHER THAN THOSE UNDER THE FIRST ITEM LISTED ABOVE); 2) LOSS  
OF, OR DAMAGE TO, YOUR RECORDS OR DATA; OR 3) SPECIAL,  
INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC  
CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS),  
EVEN IF IBM, ITS SUPPLIERS OR YOUR RESELLER IS INFORMED OF  
THEIR POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW THE  
EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL  
DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY  
TO YOU.  
28 100/200 GB HH LTO Internal Tape Drive: Users Guide  
Part 2 - Worldwide Country-Unique Terms  
ASIA PACIFIC  
AUSTRALIA: The IBM Warranty for Machines: The following paragraph is  
added to this Section:  
The warranties specified in this Section are in addition to any rights you may have  
under the Trade Practices Act 1974 or other legislation and are only limited to the  
extent permitted by the applicable legislation.  
Extent of Warranty: The following replaces the first and second sentences of this  
Section:  
The warranty does not cover the repair or exchange of a Machine resulting from  
misuse, accident, modification, unsuitable physical or operating environment,  
operation in other than the Specified Operating Environment, improper  
maintenance by you, or failure caused by a product for which IBM is not  
responsible.  
Limitation of Liability: The following is added to this Section:  
Where IBM is in breach of a condition or warranty implied by the Trade Practices  
Act 1974, IBMs liability is limited to the repair or replacement of the goods or the  
supply of equivalent goods. Where that condition or warranty relates to right to  
sell, quiet possession or clear title, or the goods are of a kind ordinarily acquired  
for personal, domestic or household use or consumption, then none of the  
limitations in this paragraph apply.  
PEOPLE’S REPUBLIC OF CHINA: Governing Law: The following is added to  
this Statement:  
The laws of the State of New York govern this Statement.  
INDIA: Limitation of Liability: The following replaces items 1 and 2 of this  
Section:  
1. liability for bodily injury (including death) or damage to real property and  
tangible personal property will be limited to that caused by IBMs negligence;  
2. as to any other actual damage arising in any situation involving  
nonperformance by IBM pursuant to, or in any way related to the subject of  
this Statement of Warranty, IBMs liability will be limited to the charge paid by  
you for the individual Machine that is the subject of the claim.  
NEW ZEALAND: The IBM Warranty for Machines: The following paragraph is  
added to this Section:  
The warranties specified in this Section are in addition to any rights you may have  
under the Consumer Guarantees Act 1993 or other legislation which cannot be  
excluded or limited. The Consumer Guarantees Act 1993 will not apply in respect  
of any goods which IBM provides, if you require the goods for the purposes of a  
business as defined in that Act.  
Limitation of Liability: The following is added to this Section:  
Where Machines are not acquired for the purposes of a business as defined in the  
Consumer Guarantees Act 1993, the limitations in this Section are subject to the  
limitations in that Act.  
EUROPE, MIDDLE EAST, AFRICA (EMEA)  
The following terms apply to all EMEA countries.  
Appendix F. Product warranty and notices 29  
 
The terms of this Statement of Warranty apply to Machines purchased from an  
IBM reseller. If you purchased this Machine from IBM, the terms and conditions of  
the applicable IBM agreement prevail over this warranty statement.  
Warranty Service  
If you purchased an IBM Machine in Austria, Belgium, Denmark, Estonia, Finland,  
France, Germany, Greece, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg,  
Netherlands, Norway, Portugal, Spain, Sweden, Switzerland or United Kingdom,  
you may obtain warranty service for that Machine in any of those countries from  
either (1) an IBM reseller approved to perform warranty service or (2) from IBM.  
If you purchased an IBM Personal Computer Machine in Albania, Armenia,  
Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Georgia,  
Hungary, Kazakhstan, Kirghizia, Federal Republic of Yugoslavia, Former Yugoslav  
Republic of Macedonia (FYROM), Moldova, Poland, Romania, Russia, Slovak  
Republic, Slovenia, or Ukraine, you may obtain warranty service for that Machine  
in any of those countries from either (1) an IBM reseller approved to perform  
warranty service or (2) from IBM.  
The applicable laws, Country-unique terms and competent court for this Statement  
are those of the country in which the warranty service is being provided. However,  
the laws of Austria govern this Statement if the warranty service is provided in  
Albania, Armenia, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Czech  
Republic, Federal Republic of Yugoslavia, Georgia, Hungary, Kazakhstan, Kirghizia,  
Former Yugoslav Republic of Macedonia (FYROM), Moldova, Poland, Romania,  
Russia, Slovak Republic, Slovenia, and Ukraine.  
The following terms apply to the country specified:  
EGYPT: Limitation of Liability: The following replaces item 2 in this Section:  
2. as to any other actual direct damages, IBMs liability will be limited to the total  
amount you paid for the Machine that is the subject of the claim.  
Applicability of suppliers and resellers (unchanged).  
FRANCE: Limitation of Liability: The following replaces the second sentence of  
the first paragraph of this Section:  
In such instances, regardless of the basis on which you are entitled to claim  
damages from IBM, IBM is liable for no more than: (items 1 and 2 unchanged).  
GERMANY: The IBM Warranty for Machines: The following replaces the first  
sentence of the first paragraph of this Section:  
The warranty for an IBM Machine covers the functionality of the Machine for its  
normal use and the Machines conformity to its Specifications.  
The following paragraphs are added to this Section:  
The minimum warranty period for Machines is six months.  
In case IBM or your reseller are unable to repair an IBM Machine, you can  
alternatively ask for a partial refund as far as justified by the reduced value of the  
unrepaired Machine or ask for a cancellation of the respective agreement for such  
Machine and get your money refunded.  
Extent of Warranty: The second paragraph does not apply.  
30 100/200 GB HH LTO Internal Tape Drive: Users Guide  
Warranty Service: The following is added to this Section:  
During the warranty period, transportation for delivery of the failing Machine to  
IBM will be at IBMs expense.  
Production Status: The following paragraph replaces this Section:  
Each Machine is newly manufactured. It may incorporate in addition to new parts,  
re-used parts as well.  
Limitation of Liability: The following is added to this Section:  
The limitations and exclusions specified in the Statement of Warranty will not  
apply to damages caused by IBM with fraud or gross negligence and for express  
warranty.  
In item 2, replace U.S. $100,000with 1.000.000 DEM.″  
The following sentence is added to the end of the first paragraph of item 2:  
IBMs liability under this item is limited to the violation of essential contractual  
terms in cases of ordinary negligence.  
IRELAND: Extent of Warranty: The following is added to this Section:  
Except as expressly provided in these terms and conditions, all statutory  
conditions, including all warranties implied, but without prejudice to the generality  
of the foregoing all warranties implied by the Sale of Goods Act 1893 or the Sale of  
Goods and Supply of Services Act 1980 are hereby excluded.  
Limitation of Liability: The following replaces items one and two of the first  
paragraph of this Section:  
1. death or personal injury or physical damage to your real property solely caused  
by IBMs negligence; and 2. the amount of any other actual direct damages, up to  
the greater of Irish Pounds 75,000 or 125 percent of the charges (if recurring, the 12  
monthscharges apply) for the Machine that is the subject of the claim or which  
otherwise gives rise to the claim.  
Applicability of suppliers and resellers (unchanged).  
The following paragraph is added at the end of this Section:  
IBMs entire liability and your sole remedy, whether in contract or in tort, in  
respect of any default shall be limited to damages.  
ITALY: Limitation of Liability: The following replaces the second sentence in the  
first paragraph:  
In each such instance unless otherwise provided by mandatory law, IBM is liable  
for no more than: (item 1 unchanged) 2) as to any other actual damage arising in  
all situations involving non-performance by IBM pursuant to, or in any way  
related to the subject matter of this Statement of Warranty, IBMs liability, will be  
limited to the total amount you paid for the Machine that is the subject of the  
claim.  
Applicability of suppliers and resellers (unchanged).  
The following replaces the second paragraph of this Section:  
Unless otherwise provided by mandatory law, IBM and your reseller are not liable  
for any of the following: (items 1 and 2 unchanged) 3) indirect damages, even if  
IBM or your reseller is informed of their possibility.  
Appendix F. Product warranty and notices 31  
SOUTH AFRICA, NAMIBIA, BOTSWANA, LESOTHO AND SWAZILAND:  
Limitation of Liability: The following is added to this Section:  
IBMs entire liability to you for actual damages arising in all situations involving  
nonperformance by IBM in respect of the subject matter of this Statement of  
Warranty will be limited to the charge paid by you for the individual Machine that  
is the subject of your claim from IBM.  
TURKIYE: Production Status: The following replaces this Section:  
IBM fulfills customer orders for IBM Machines as newly manufactured in  
accordance with IBMs production standards.  
UNITED KINGDOM: Limitation of Liability: The following replaces items 1 and  
2 of the first paragraph of this Section:  
1. death or personal injury or physical damage to your real property solely caused  
by IBMs negligence;  
2. the amount of any other actual direct damages or loss, up to the greater of  
Pounds Sterling 150,000 or 125 percent of the charges (if recurring, the 12  
monthscharges apply) for the Machine that is the subject of the claim or  
which otherwise gives rise to the claim.  
The following item is added to this paragraph:  
3. breach of IBMs obligations implied by Section 12 of the Sale of Goods Act 1979  
or Section 2 of the Supply of Goods and Services Act 1982.  
Applicability of suppliers and resellers (unchanged).  
The following is added to the end of this Section:  
IBMs entire liability and your sole remedy, whether in contract or in tort, in  
respect of any default will be limited to damages.  
NORTH AMERICA  
CANADA: Warranty Service: The following is added to this section:  
To obtain warranty service from IBM, call 1-800-565-3344. In Toronto, call  
416-383-3344.  
UNITED STATES OF AMERICA: Warranty Service: The following is added to  
this section:  
To obtain warranty service from IBM, call 1-800-772-2227. This publication was  
developed for products and services offered in the U.S.A.  
IBM may not offer the products, services, or features discussed in this document in  
other countries. Consult your local IBM representative for information on the  
products and services currently available in your area. Any reference to an IBM  
product, program, or service is not intended to state or imply that only that IBM  
product, program, or service may be used. Any functionally equivalent product,  
program, or service that does not infringe any IBM intellectual property right may  
be used instead. However, it is the users responsibility to evaluate and verify the  
operation of any non-IBM product, program, or service.  
IBM may have patents or pending patent applications covering subject matter  
described in this document. The furnishing of this document does not give you  
any license to these patents. You can send license inquiries, in writing, to:  
IBM Director of Licensing  
IBM Corporation  
North Castle Drive  
32 100/200 GB HH LTO Internal Tape Drive: Users Guide  
Armonk, NY 10504-1785  
U.S.A.  
The following paragraph does not apply to the United Kingdom or any country  
where such provisions are inconsistent with local law: INTERNATIONAL  
BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS IS”  
WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED,  
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF  
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This information could include technical inaccuracies or typographical errors.  
Changes are periodically made to the information herein; these changes will be  
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and/or changes in the product(s) and/or the program(s) described in this  
publication at any time without notice.  
IBM may use or distribute any of the information you supply in any way it  
believes appropriate without incurring any obligation to you. Any references in  
this publication to non-IBM Web sites are provided for convenience only and do  
not in any manner serve as an endorsement of those Web sites. The materials at  
those Web sites are not part of the materials for this IBM product, and use of those  
Web sites is at your own risk. Any performance data contained herein was  
determined in a controlled environment. Therefore, the result obtained in other  
operating environments may vary significantly. Some measurements may have  
been made on development-level systems and there is no guarantee that these  
measurements will be the same on generally available systems. Furthermore, some  
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The following terms are trademarks of the IBM Corporation in the United States or  
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HelpCenter  
Netfinity  
Microsoft, Windows, and Windows NT are trademarks of the Microsoft  
Corporation in the United States, other countries, or both.  
Other company, product, and service names may be trademarks or service marks  
of others.  
Federal Communications Commission (FCC) statement  
Note: This equipment has been tested and found to comply with the limits for a  
Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are  
designed to provide reasonable protection against harmful interference in a  
residential installation. This equipment generates, uses, and can radiate radio  
frequency energy and, if not installed and used in accordance with the instructions,  
may cause harmful interference to radio communications. However, there is no  
guarantee that interference will not occur in a particular installation. If this  
Appendix F. Product warranty and notices 33  
 
equipment does cause harmful interference to radio or television reception, which  
can be determined by turning the equipment off and on, the user is encouraged to  
try to correct the interference by one or more of the following measures:  
v Reorient or relocate the receiving antenna.  
v Increase the separation between the equipment and receiver.  
v Connect the equipment into an outlet on a circuit different from that to which  
the receiver is connected.  
v Consult an IBM authorized dealer or service representative for help.  
Properly shielded and grounded cables and connectors must be used in order to  
meet FCC emission limits. Proper cables and connectors are available from IBM  
authorized dealers. IBM is not responsible for any radio or television interference  
caused by using other than recommended cables and connectors or by  
unauthorized changes or modifications to this equipment. Unauthorized changes  
or modifications could void the users authority to operate the equipment.  
This device complies with Part 15 of the FCC Rules. Operation is subject to the  
following two conditions: (1) this device may not cause harmful interference, and  
(2) this device must accept any interference received, including interference that  
may cause undesired operation.  
Responsible party:  
International Business Machines Corporation  
New Orchard Road  
Armonk, NY 10504  
Telephone: 1-919-543-2193  
Tested To Comply  
With FCC Standards  
FOR HOME OR OFFICE USE  
Industry Canada Class B emission compliance statement  
This Class B digital apparatus complies with Canadian ICES-003.  
Avis de conformite a la reglementation dIndustrie Canada  
Cet appareil numérique de classe B est conforme à la norme NMB-003 du Canada.  
Deutsche EMV-Direktive (electromagnetische Verträglichkeit)  
Dieses Gerät ist berechtigt in Übereinstimmung mit dem deutschen EMVG vom  
9.Nov.92 das EG-Konformitätszeichen zu führen.  
Der Aussteller der Konformitätserklärung ist die IBM UK, Greenock.  
Dieses Gerät erfüllt die Bedingungen der EN 55022 Klasse B.  
European Union - emission directive  
This product is in conformity with the protection requirements of EU Council  
Directive 89/366/ECC on the approximation of the laws of the Member States  
relating to electromagnetic compatibility.  
34 100/200 GB HH LTO Internal Tape Drive: Users Guide  
IBM can not accept responsibility for any failure to satisfy the protection  
requirements resulting from a non-recommended modification of the product,  
including the fitting of non-IBM option cards.  
This product has been tested and found to comply with the limits for Class B  
Information Technology Equipment according to CISPR 22/European Standard EN  
55022. The limits for Class B equipment were derived for typical residential  
environments to provide reasonable protection against interference with licensed  
communication devices.  
Union Européenne - Directive Conformité électromagnétique  
Ce produit est conforme aux exigences de protection de la Directive 89/336/EEC  
du Conseil de lUE sur le rapprochement des lois des États membres en matière de  
compatibilité électromagnétique.  
IBM ne peut accepter aucune responsabilité pour le manquement aux exigences de  
protection résultant dune modification non recommandée du produit, y compris  
linstallation de cartes autres que les cartes IBM.  
Ce produit a été testé et il satisfait les conditions de l’équipement informatique de  
Classe B en vertu de CISPR22/Standard européen EN 55022. Les conditions pour  
l’équipement de Classe B ont été définies en fonction dun contexte résidentiel  
ordinaire afin de fournir une protection raisonnable contre linterférence  
dappareils de communication autorisés.  
Unione Europea - Directiva EMC (Conformidad électromagnética)  
Este producto satisface los requisitos de protección del Consejo de la UE, Directiva  
89/336/CEE en lo que a la legislatura de los Estados Miembros sobre  
compatibilidad electromagnética se refiere.  
IBM no puede aceptar responsabilidad alguna si este producto deja de satisfacer  
dichos requisitos de protección como resultado de una modificación no  
recomendada del producto, incluyendo el ajuste de tarjetas de opción que no sean  
IBM.  
Este producto ha sido probado y satisface los límites para Equipos Informáticos  
Clase B de conformidad con el Estándar CISPR22 y el Estándar Europeo EN 55022.  
Los límites para los equipos de Clase B se han establecido para entornos  
residenciales típicos a fin de proporcionar una protección razonable contra las  
interferencias con dispositivos de comunicación licenciados.  
Union Europea - Normativa EMC  
Questo prodotto è conforme alle normative di protezione ai sensi della Direttiva  
del Consiglio dellUnione Europea 89/336/CEE sullarmonizzazione legislativa  
degli stati membri in materia di compatibilità elettromagnetica.  
IBM non accetta responsabilità alcuna per la mancata conformità alle normative di  
protezione dovuta a modifiche non consigliate al prodotto, compresa linstallazione  
di schede e componenti di marca diversa da IBM.  
Le prove effettuate sul presente prodotto hanno accertato che esso rientra nei limiti  
stabiliti per le le apparecchiature di informatica Classe B ai sensi del CISPR  
22/Norma Europea EN 55022. I limiti delle apparecchiature della Classe B sono  
Appendix F. Product warranty and notices 35  
stati stabiliti al fine di fornire ragionevole protezione da interferenze mediante  
dispositivi di comunicazione in concessione in ambienti residenziali tipici.  
Japanese statement of compliance for products less than or equal to 20 A per  
phase  
36 100/200 GB HH LTO Internal Tape Drive: Users Guide  
ꢀꢁꢂꢃ  
Part Number: 24P2397  
Printed in the United States of America  
on recycled paper containing 10%  
recovered post-consumer fiber.  
(1P) P/N: 24P2397  

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